TABLE OF CONTENTS


Availability: Compliance Admin role.

This article explains what a Compliance Admin sees on the First AML home screen, and what each part of the screen is for.


Overview

Welcome to First AML's platform for managing customer due diligence. When you log in as a Compliance Admin, the home screen is the first thing you see. It gives you a personalised, actionable view of your tasks and cases, along with a toolbar for reaching every other part of the platform.


A case is a single client matter, for example a company or trust you're running due diligence on. The home screen surfaces the tasks tied to your cases so you always know what needs your attention next.


The First AML home screen showing the My tasks panel and Cases table for a Compliance Admin.

The toolbar

The toolbar sits on the left side of the screen and gives you access to every part of the platform. Collapse it to free up space, or expand it to see the full label for each section.


It includes:

  • Home: the dashboard you land on when you log in. It lists the tasks and cases you need to work through.
  • Cases: a full-screen view of every case, whether it's just started or already in progress. Use the filters here to narrow the list, for example by office, case status, case type, or the user a case is assigned to. Filtering is the fastest way to build a table of exactly the cases you want to see.
  • Reporting: generate reports based on what you want to assess. You can build custom reports using the same filters available on the Cases screen.
  • Admin > Settings: configure branding, add offices, and set up integrations. Use this section during your initial account setup. Compliance program settings, which control how risk assessments and screening behave, are intended for experienced users. Avoid changing these unless you understand the impact, as they affect how every case is assessed.
  • Admin > Users: add other people to your First AML account, such as real estate agents or other Compliance Admins. When you add a user, you assign them one of two roles: Agent Office or Compliance Admin.
  • Help: opens the Help Centre if you get stuck.



My tasks

The top section of the home screen, under My tasks, gives you quick access to the items you need to work through. It's split into three tabs:

  • To review: cases that are ready for review and waiting for a compliance decision from you.
  • Received: requirements that have recently come in on a case, such as documents or completed forms.
  • OCDD alerts: ongoing customer due diligence (OCDD) alerts ready to be actioned. OCDD is First AML's automated re-verification process; an alert appears here once a case becomes due for re-verification, based on its risk level.


You can also filter My tasks to show another platform user's tasks instead of your own. This is useful if you're covering a colleague's workload, or if they're on planned or unplanned leave.

Selecting another user from the My tasks filter to view their outstanding tasks.

Cases


The Cases section on the home screen defaults to your own assigned cases. You can filter it to see other users' cases, or filter by office, case status, case type, and other criteria.


Each case row shows:

  • Status: for example Ready for review or In progress.
  • Created: the date the case was created.
  • Business days open: how long the case has been open, in business days.
  • Last action: the date of the most recent activity on the case.
  • Requirements: how many requirements are complete, out of the total.
  • Alerts: whether the case has any outstanding alerts.
  • Assigned users: who the case is assigned to.


Hover over a column to see more detail without opening the case e.g. Alerts column.


Filtering the Cases table on the home screen by office and case status.



Marking a case urgent


You can mark any case as urgent. Once marked, an urgent icon appears next to the case name so it stands out on the home screen and in the Cases list.

[GIF: marking a case urgent. Suggested alt text: "Marking a case as urgent, showing the urgent icon appear next to the case name."]



Work through cases from the dashboard

The home screen lists your cases along with a status label, such as Ready for review or In progress. These labels tell you what action is needed:


  1. A case marked Ready for review is waiting for you to review and approve it.
  2. A case marked In progress may still have outstanding requirements, such as documents or checks, before it can move to review.


Click a case from the dashboard to open it and see what work is outstanding.



Getting help


Select Ask Freddie in the bottom-right corner of the screen at any time to open First AML's in-platform assistant. You can also select Help in the toolbar to open the Help Centre in a new tab.


Related articles

  • Ongoing Customer Due Diligence
  • Understand the tabs within a case (link to be confirmed)
  • Create a new case (link to be confirmed)