Help Centre

Configuration Hub 17

• Updating configurations
• Customising branding
• Customising email templates
• Customising requirements
• Customising compliance rules

View all 17

Case Navigation 22

• Navigating the home page
• Navigating the cases page
• Navigating the profiles page
• Using the Manifest
• Understanding the activity tab

View all 22

Account 6

• Multi-factor authentication (MFA)
• Single Sign-On (SSO)
• How do I update my name or email?
• Email authentication
• Forgot your password/Setting one up

View all 6

Individual Verification 6

• How to verify clients in-person
• How to upload and verify clients IDs
• Understanding individual verification reports
• Troubleshooting individual verifications
• Understanding ID anti-tampering, anti-fraud and biometric checks

View all 6

Entity Verification 6

• How to use trust deed 'assist'
• How to run Enhanced Entity Report (Credit Checks)
• Troubleshooting entity verification fails
• Understanding Persons of Significant Control (PSCs)
• How to generate filing documentation for UK Private Companies

View all 6

Screening 7

• How to review screening hits, update statuses and add notes
• Understanding Politically Exposed Persons (PEPs) & PEP classification
• Understanding Adverse media definitions & categories
• Understanding data sources & update cadence
• How to review ongoing monitoring

View all 7

Reporting 3

• How to generate in-platform reports
• Understanding the pricing report
• Annual reporting for NZ reporting entities

Armalytix & Advanced Source of Funds 14

• Adding accounts/statements manually or I don't have online banking
• How to add multiple accounts with the same bank
• How to complete the Armalytix Source of Funds request
• How to Complete the income verification
• How to create an account and reset your password

View all 14

ID Verification & Uploading Documents 3

• How do I complete the verification form?
• I'm seeing an Error message: missing token / access denied
• How do I upload documents?

Integrations Hub 1

• Zapier integration