Help Centre

Settings and configurations 15

• Verification types
• User roles
• Updating configurations
• Customising email templates
• Risk assessment

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Individual Verification 5

• How to create an Individual case
• Verify in person function
• Verify uploaded IDs function
• SMS communications
• Error messages: missing token / access denied

Understanding the Verification report 2

• Troubleshooting individual verifications
• What do the verification reports mean?

Entity Verification 8

• How to create an entity case
• Unwrapping companies in the structure tab
• Trust deed 'assist' & auto unwrap
• Structure tab - Manually building an entity structure
• Enhanced Entity Report (Credit Checks)

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Case management 11

• Navigating the home page
• Using the Manifest tab
• Understanding the activity tab
• Reviewing and approving a case
• How do I abandon/delete a case?

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Screening 13

• Screening: Politically Exposed Persons (PEPs) & PEP classification
• Screening: How to review screening matches
• Screening: Why are there hits where the date of birth and countries do not match my search terms?
• Screening: Adverse media definitions & categories
• Screening: What is your time frame for defining a PEP?

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Reporting 3

• In-platform reporting
• Reporting - Understanding the pricing report
• Annual reporting

Security 4

• Multi-factor authentication (MFA)
• Single Sign-On (SSO)
• How do I update my name or email?
• Email authentication

Account FAQs 6

• Forgot your password/Setting one up
• How do I complete the verification form?
• How to assign a case
• Troubleshooting email and SMS errors
• How to download a case report

View all 6

Armalytix & Advanced Source of Funds 17

• Adding accounts/statements manually or I don't have online banking
• How do I view and download a copy of the report?
• How to add multiple accounts with the same bank
• How to complete the Armalytix Source of Funds request
• How to Complete the income verification

View all 17