Help Centre
Welcome
Login
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Configuration & Setup
Settings and configurations
14
Verification types
User roles
Updating configurations
Customising email templates
Risk assessment
View all 14
Individual Verification
Individual Verification
4
How to create an Individual case
Verify in person function
Verify uploaded IDs function
SMS communications
Understanding the Verification report
2
Troubleshooting individual verifications
What do the verification reports mean?
Entity Verification
Entity Verification
8
How to create an entity case
Unwrapping companies in the structure tab
Trust deed 'assist' & auto unwrap
Structure tab - Manually building an entity structure
Enhanced Entity Report (Credit Checks)
View all 8
Manifest and Case Management
Case management
11
Navigating the home page
Using the Manifest tab
Understanding the activity tab
Reviewing and approving a case
How do I abandon/delete a case?
View all 11
Screening, Flags, Fails and Exceptions
Screening
13
Screening: Politically Exposed Persons (PEPs) & PEP classification
Screening: How to review screening matches
Screening: Why are there hits where the date of birth and countries do not match my search terms?
Screening: Adverse media definitions & categories
Screening: What is your time frame for defining a PEP?
View all 13
Reporting
Reporting
3
In-platform reporting
Reporting - Understanding the pricing report
Annual reporting
FAQs & Quick tips
Security
4
Multi-factor authentication (MFA)
Single Sign-On (SSO)
How do I update my name or email?
Email authentication
Account FAQs
6
Forgot your password/Setting one up
How do I complete the verification form?
How to assign a case
Troubleshooting email and SMS errors
How to download a case report
View all 6
Armalytix & Advanced Source of Funds
Armalytix & Advanced Source of Funds
17
Adding accounts/statements manually or I don't have online banking
How do I view and download a copy of the report?
How to add multiple accounts with the same bank
How to complete the Armalytix Source of Funds request
How to Complete the income verification
View all 17