Help Centre

Settings and configurations 12

• Verification types
• User roles
• Updating configurations
• Customising Email Templates
• Risk Assessment

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Individual Verification 3

• How to create an Individual case
• Verify in person function
• Verify Uploaded IDs function

Understanding the Verification report 2

• Troubleshooting Individual Verification Cautions & Fails
• What do the Verification Reports mean?

Entity Verification 6

• How to create an entity case
• Unwrapping companies in the structure tab
• Trust Deed 'Assist' & Auto Unwrap
• Structure tab - Manually building an entity structure
• Enhanced Entity Report (Credit Checks)

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Case management 9

• Navigating the Home Page
• Using the Manifest tab
• Understanding the Activity tab
• Reviewing and approving a case
• How do I abandon/delete a case?

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Screening 12

• Screening: Politically Exposed Persons (PEPs) & PEP Classification
• Screening: Why are there hits where the Date of Birth and Countries do not match my search terms?
• Screening: Adverse Media Definitions & Categories
• Screening: What is your time frame for defining a PEP?
• Screening: Criminal Activity

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Reporting 3

• In-platform Reporting
• Reporting - Understanding the Pricing Report
• Annual reporting

Security 4

• Multi-factor authentication (MFA)
• Single Sign-On (SSO)
• How do I update my name or email?
• Email Authentication

Account FAQs 6

• Forgot your password/Setting one up
• How do I complete the verification form?
• How to assign a case
• Troubleshooting Email and SMS errors
• How to download a case report

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Armalytix & Source of Funds 16

• Adding accounts/statements manually or I don't have online banking
• How do I view and download a copy of the report?
• How to add multiple accounts with the same bank
• How to complete the Armalytix Source of Funds request
• How to create an account and reset your password

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