TABLE OF CONTENTS

Overview

If the link to set up your password has expired or you have forgotten your password, you can follow these instructions to log into the First AML platform.


Resetting your password

  1. Open your preferred browser (Google Chrome or Safari are recommended).

  2. Navigate to the log-in screen for your region:
  3. Enter the email address associated with your account.

  4. Select Continue to proceed to the next screen.

  5. On the next page, select Forgot password, or have not set one yet?

  6. Enter your email address.

    Make sure you enter the email address associated with your First AML account. Using any other email address will not generate a reset password email.

    The login screen with the "Forgot password, or have not set one yet?" link highlighted below the email field.


    If you have not received the password reset email, check your other inboxes, such as Spam or Junk folders. If you have checked all inboxes and still have not received the email, you can try resending it.


    The "resend email" confirmation screen shown after requesting a password reset.


  7. Find the email in your inbox and select the green Reset your password button. This opens a page in your default browser. 

    If your browser does not open automatically, right-click the green Reset your password button, select Copy Link, then open Google Chrome or Safari and paste the link into the address bar.

  8. Type in your new password, then select Reset password. Your new password must meet the requirements shown on screen.

    The reset password screen with the new password field and requirements listed.

    Confirmation screen shown after a successful password reset.

  9. Select Back to login to log in with your new password


The success screen with the "Back to login" button.


If you continue to experience difficulties logging onto the First AML platform, you can raise a support ticket by selecting New Support Ticket at the top of this page.


Next steps