TABLE OF CONTENTS
- What is email authentication
- Why do I need it?
- How does this benefit me?
- How do I use it?
- Troubleshooting:
- Frequently Asked Questions:
What is email authentication
You may have had to use email authentication in the past but if you haven't, it is a type of two factor authentication that verifies your identity when you log in to our platform. This adds an extra layer of security to your account. Instead of relying solely on your password, email authentication sends a unique One-Time Password (OTP) to your registered email address. You’ll need to enter this OTP to complete the login process.
Why do I need it?
Email authentication enhances the security of your account by ensuring that only you can log into your platform. This reduces the risk of unauthorized access, keeping your personal information and account activities secure.
How does this benefit me?
Adds a layer of security to your account that helps prevent bad actors from gaining access.
Protects access to your clients’ sensitive data and information.
Reduces the likelihood that you’ll be a victim of an attack.
How do I use it?
- Log in: Enter your email and password on the login page.
- Receive OTP: After submitting your credentials, a unique six-digit code (OTP) will be sent to the email address you entered.
- Enter OTP: Check your email for the OTP and enter it in the required field on the login page.
- Access account: Once the OTP is verified, you’ll gain access to your account.
Troubleshooting:
I didn’t receive the email with my OTP?
- Ensure you have entered the correct email during the login process.
- Check your spam/junk folder.
- Wait a few minutes, the email may be slightly delayed.
- Ensure that you are checking the correct email account. The authentication code is sent to the email address associated with your First AML account. If you still don’t receive the email, please contact our support team [email protected]
My code isn’t working?
Make sure you’ve entered the code exactly as it appears in the email.
The OTP is valid for a limited time, so use it promptly. If too much time has elapsed click the “Resend” button on the login page to get a new code.
I’m still having issues.
Contact our support team on [email protected]
Frequently Asked Questions:
What else can I do to secure my account?
We recommend you add an extra layer of security to your account by enabling multi-factor authentication (MFA). It is straightforward to set up MFA, simply follow these steps. If you have any questions, please reach out to [email protected].
Do I need to set up my email authentication?
No, email authentication is automatically enabled for all users. No additional setup is required.
Can I turn off email authentication?
No, email authentication is mandatory for all users to ensure the security of your account.
What if I lose access to my email?
Contact our support team for assistance on [email protected]
How often will I need to authenticate via email?
When signing in you can select the option to ”Remember this device for 30 days”. You will only need to re-enter the code after 30 days. Otherwise, you’ll be prompted to authenticate whenever there’s a login attempt on your account.
Can I use a different email for authentication?
The authentication code is sent to the email address associated with your First AML account. Contact our support team if you need to change the email address related to your account.