Help Centre

Summary The First AML platform allows you to verify any individuals that you are meeting in person.  This is available to all users except ‘Ready-Only’ an...

Summary Our 'Verify Uploaded ID' feature enables users to upload ID documents for comprehensive anti-tampering and anti-fraud checks. This is parti...

TABLE OF CONTENTS Verification results Personal details (Name, Date of Birth and Address) What to do when you receive an individual verification re...

TABLE OF CONTENTS No match for Date of Birth No match for Name, Date of Birth, and Address No Match for Address Why are there errors in my verification...

TABLE OF CONTENTS Overview Anti-tampering Breakdown of Results and Explanations Anti-Fraud What’s Assessed Biometrics Abnormal Document Features ...

TABLE OF CONTENTS Summary How to review results What do the Screening Categories mean? Where to review and record your decision How to Whitelist Matc...

TABLE OF CONTENTS Summary When to use an override How to override a result What happens after an override Override guidance by category Full Name Da...

TABLE OF CONTENTS What gets automatically marked What is never automatically marked Individuals/Entities that still need your judgement How trusts are ...

TABLE OF CONTENTS Overview Licence number vs card number Australian Capital Territory (ACT) New South Wales (NSW) Northern Territory (NT) Queensland ...