Help Centre

TABLE OF CONTENTS Summary How to use this function Verifying an individual later Summary The First AML platform allows you to verify any individuals...

TABLE OF CONTENTS Summary What is a case? OCR and Anti-Tampering  File Size Step by Step Instructions This feature is available to user roles Com...

TABLE OF CONTENTS Summary Verification results Personal details (Name, Date of Birth and Address) What to do when you receive an individual verificatio...

TABLE OF CONTENTS Verification error messages: what they mean and what to try No match for Date of Birth Possible Reasons: Solutions: No match for N...

TABLE OF CONTENTS Overview Anti-tampering Breakdown of Results and Explanations Anti-Fraud What’s Assessed Biometrics Abnormal Document Features ...

TABLE OF CONTENTS Summary Screening categories for individuals Billing How to add an exception Related articles Summary ________________________...

TABLE OF CONTENTS Summary When to use an override How to override a result What happens after an override Override guidance by category Full Name Da...

TABLE OF CONTENTS What gets automatically marked What is never automatically marked Individuals/Entities that still need your judgement How trusts are ...

TABLE OF CONTENTS Overview Licence number vs card number Australian Capital Territory (ACT) New South Wales (NSW) Northern Territory (NT) Queensland ...

TABLE OF CONTENTS Overview What a credit header mismatch means Why mismatches happen What to do 1. Check the overall verification result first 2. Dec...