TABLE OF CONTENTS
Overview
Our Actionstep integration is super simple to set up, and enables you to start and manage AML checks directly from an Actionstep matter, with client and matter details automatically flowing into First AML. This enables less manual data entry; fewer errors; faster onboarding, and a smoother AML process that fits naturally into your matter workflow.
Prerequisites
To set up the integration, you will need:
- To be a First AML Compliance Admin.
- Credentials for an ActionStep user with Workflow Admin permissions.
For everyday use of the integration, users will need a First AML account for creating cases (i.e. Frontline)
Setting up the integration
- Connect
a. As a Compliance Admin, select “Settings” > “Integrations” > “Actionstep” > Connect.
b. You’ll be redirected to Actionstep to login. You must log in as a user with Workflow Admin permissions. We recommend creating a separate Actionstep user for this purpose if you don’t have one already. - What happens at setup:
a. Once connected, we will create two new Data Collections in your Matter Types, one for creating a First AML Case, and another for keeping case history in sync with Actionstep.
b. (Optional): If you don’t want the ability to trigger a First AML case from a particular Matter type, our custom data collections can be easily removed from any Matter type. See this Actionstep article for editing data collections. You can also define System role permissions in the data collections that we create in Actionstep to control who can and cannot access these.
How it works
1. Creating a case from an ActionStep Matter:
a. Click “Create First AML Case”
b. You will be directed to First AML, and your Clients and key Matter info will be prefilled.
c. Confirm if this case relates to a Client Intake, Matter Intake or both. Depending on the selection, it will assign Client / Matter tags. These tags can be used by your Compliance Rules to ensure your team collects the right documents and follows proper procedures according to your AML programme, such as whether a Client and/or Matter risk assessment is completed. For more information on compliance rules, visit our Help Centre. https://help.firstaml.com/support/solutions/articles/69000849130-manifest-compliance-rules
2. When you create the case, Actionstep is updated with a link to the First AML case, and Matter and Client AML information is updated as in progress. First AML retains key Matter reference info and you can link from a case or profile to the associated Actionstep record.
3. Once the AML case is completed:
a. ActionStep Matter & Client AML statuses are updated with the verification results.
b. Case summary PDF is uploaded to the Matter documents folder.
4. Ongoing compliance:
a. Any time we recognise a returning Contact from Actionstep, these individuals will be automatically retrieved into the First AML case, and you will be able to confirm their last verification result and easily link to the details of the previous case, eliminating manual effort.