TABLE OF CONTENTS


How to Create an Individual Case

This guide walks you through the steps of creating an individual case within the platform. Follow these instructions to ensure a smooth process.

Please note there is a billable charge for each verification type. Please get in touch with support@firstaml.com for further information on costings.


Verification Types

The Verification Type is an important item to set when creating the individual case. Please note that there are various verification types available, however, what appears will depend on your firm's platform configuration.



Creating an Individual Case

All verification types follow the same core steps below. Where a step differs by verification type, this is noted inline.

Step 1: Transaction Details (Required)

  • On the Home page of the platform, in the top right-hand corner, click Create new case.
  • Enter Transaction Details:
  • Select the Office
  • (Optional) Enter the case reference
  • (Optional) Assign users
  • Select the Verification Type — see the table above for full descriptions
  • Type in the client's first and last name, then click Create new individual
    • If the client already exists in the system, their profile will populate for you to select
  • Enter any available personal details:
    • Screening only: middle name, date of birth, email, phone
    • KYC: middle name, date of birth, address, email, phone
    • All other verification types: email and phone
  • (Optional) Click Add Client to include additional clients in the same case — repeat the above for each individual



Step 2: Start Verification

Click Start verification. Depending on your verification type, you will see different options:

Screening only / KYC:

The check runs immediately. Review the result, then either click Go to case or proceed to Start risk assessment (if configured).

All other verification types:

You will be presented with the following delivery options:

Option A: Send Email / Send SMS

Select Send Email or Send SMS to send the EV form link directly to your client to complete.




Option B: Upload ID

Note: This option is available for Screening + ID anti-tampering, KYC + ID (Government grade), and KYC + ID anti-tampering only.

Click the cloud icon to upload the client's ID, then follow these steps:

  • Select the type of ID you are uploading
  • Select the country of ID
  • Upload the ID
  • Confirm the ID details
  • Click Save and mark as complete
  • Click Go to case




Option C: Verify in Person

Click In person to start the verification process. A window will appear with two options to access the EV form:

Option One: Get Started

Choose this option if the device you are using has an inbuilt camera or webcam. You will be taken directly to the EV form from your current device (with the option to switch devices before photos or videos are required).

Option Two: Verify on another device

Choose this option to use the QR code method to move to another device (e.g. a smartphone) to complete the form.

How to use the QR code method:

  • Open your mobile device's camera app
  • Point the camera at the QR code displayed on your current screen
  • Tap the prompt generated by the QR code (e.g. Open in Chrome) to open the EV form in your browser



Alternative: Go to Case

Instead of clicking Start verification, you can click Go to case if you want to request additional information from the client first (e.g. proof of address). From within the case, add and send the relevant requirements.


Case Creation on Mobile Device

You are able to create cases and verify your clients as part of the case creation process. This is very useful for Real Estate agents who are on-site with their vendors.





How to Adjust the Verification Setting

If you want to collect more or less information from an individual after a case has been created, you can upgrade or downgrade their verification type.


This can be done in the Manifest tab within the individual's personal details.