TABLE OF CONTENTS


How to Create an Individual Case

This guide walks you through creating an individual case in Source, First AML's platform. It covers the required transaction details, the verification types available, and each way a client can complete their verification.


Before you start

  • Role. You need a user role with permission to create cases. This is set by your firm's platform admin in Settings > Users. If you can't see Create new case on your Home page, ask your admin to check your permissions.
  • Plan and configuration. The verification types available to you depend on your firm's platform configuration. Not every firm has every type enabled; contact your platform admin or support@firstaml.com if you need a type turned on.
  • Billing. Each verification type carries a billable charge. Contact support@firstaml.com for current costings.
  • SMS delivery. Sending the EIV form by SMS depends on the client's mobile number country. See Understanding SMS communications for supported countries.


Verification types

The verification type is an important setting when creating an individual case. Which types you can select from depends on your firm's platform configuration.


An EIV (Electronic Identity Verification) form is the form Source sends to an individual so they can enter their details, upload their ID, and complete a biometric check if required.


#Verification typeWhat it does
1Screening onlyA basic screening check (PEPs and sanctions) using the details supplied at case creation. No EIV form is sent.
2KYC (name, date of birth, address)A KYC check based on the name, date of birth, and address supplied at case creation. No EIV form is sent. Basic screening is also carried out as part of this check.
3KYC + ID (Government grade)Requires the ID document holder to complete an EIV form, consent, and supply their ID document details and personal information. Basic screening is also carried out as part of this check.
4KYC + ID anti-tamperingAs above, plus the ID document holder must provide acceptable photographic evidence of their ID for anti-tampering checks. Basic screening is also carried out as part of this check.
5KYC + ID anti-tampering + biometricsAs above, plus the ID document holder must complete a biometric check. Basic screening is also carried out as part of this check.


Notes:

  • Basic screening means a PEPs and sanctions check.
  • Biometric checks can always be skipped by the client, and are off by default (your admin can turn this on).
  • Ongoing monitoring and adverse media are applied as customer entitlements, separate from the verification type you select here.



Creating an individual case

All verification types follow the same core steps below. Where a step differs by verification type, this is noted inline.


Step 1: Transaction details (required)

  1. On the Home page, in the top right-hand corner, click Create new case.
  2. Enter the transaction details:
    • Select the Office.
    • (Optional) Enter the case reference.
    • (Optional) Assign users.
    • Select the Verification Type (see the table above for full descriptions).
  3. Type the client's first and last name, then click Create new individual. If the client already exists in the system, their profile populates for you to select instead.
  4. Enter any available personal details:
    • Screening only: middle name, date of birth, email, phone.
    • KYC: middle name, date of birth, address, email, phone.
    • All other verification types: email and phone.
  5. (Optional) Click Add Client to include additional clients on the same case, and repeat the steps above for each individual.


Step 2: Start verification

Click Start verification. What happens next depends on your verification type.


Screening only / KYC

The check runs immediately. Review the result, then click Go to case, or Start risk assessment if this is 

configured for your firm.


All other verification types

You'll be presented with three ways to deliver the EIV form: Send Email / Send SMS, Upload ID, or Verify in Person.


Option A: Send Email / Send SMS

Select Send Email or Send SMS to send the EIV form link directly to your client to complete themselves.


  1. Click Send Email or Send SMS next to the client's name.
  2. Confirm the client's email address or mobile number is correct.
  3. Click Send. Source delivers the EIV form link to the client.
  4. The case status updates to In Progress; you'll be notified when the client completes the form.




Option B: Upload ID

Available for Screening + ID anti-tampering, KYC + ID (Government grade), and KYC + ID anti-tampering only.

Click the cloud icon to upload the client's ID, then:

  1. Select the type of ID you are uploading.
  2. Select the country of ID.
  3. Upload the ID.
  4. Confirm the ID details.
  5. Click Save and mark as complete.
  6. Click Go to case.




Option C: Verify in person

Click In person to start the verification process. A window appears with two ways to access the EIV form.


Option One: Get started

Choose this if the current device has an inbuilt camera or webcam.

  1. Click In person, then Get started.
  2. Allow camera or webcam access if prompted.
  3. The EIV form opens directly on the current device (you can still switch to another device later if photos or video are needed).
  4. Guide the client through the form: personal details, ID capture, and a biometric check if required.
  5. Once submitted, click Go to case to review the result.


Option Two: Verify on another device

Choose this to use a QR code to move the EIV form to another device, such as a smartphone.


How to use the QR code method:

  1. Open the mobile device's camera app.
  2. Point the camera at the QR code displayed on the current screen.
  3. Tap the prompt generated by the QR code (for example, Open in Chrome) to open the EIV form in the browser.



Alternative: Go to case

Instead of clicking Start verification, you can click Go to case if you want to request additional information from the client first (for example, proof of address). From within the case, add and send the relevant requirements. See How to add, retrieve and send requirements.


Case creation on mobile device


You can create cases and verify clients as part of the case creation process from a mobile device. This is useful for agents who are on-site with their client, such as real estate agents at a property visit.


  1. Open Source in your mobile browser and log in.
  2. Tap Create new case and enter the transaction details (see Step 1 above).
  3. Select the verification type and add the client's details.
  4. Choose Verify in person to complete the EIV form there and then, or Send Email / Send SMS if the client will complete it separately.
  5. If verifying in person, hand the device to the client to complete their ID capture and any biometric check.
  6. Once complete, the case is created and ready for review.





How to adjust the verification setting


If you want to collect more or less information from an individual after a case has been created, you can upgrade or downgrade their verification type.


Do this from the Manifest tab (the case tab listing the individuals and entities on a case, along with their requirements), within the individual's personal details.

  1. Click the name of the individual under the case.
  2. In the right-hand navigation, go to Verification Type.
  3. Select the new verification type.
  4. Click Save.




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