TABLE OF CONTENTS


This guide walks you through the steps of creating an individual case within the platform. Follow these instructions to ensure a smooth process.


Please note there is a billable charge for each verification type. Please get in touch with support@firstaml.com for further information on costings.  


Verification Types: 


The Verification Type is an important item to set when creating the individual case.

Please note that there are various verification types available, however, what appears here will depend on your firm's platform configuration.





Screening only


This verification type runs a screening-only check on the individual. This includes checking the individual for PEPs, sanctions and adverse media (if configured).


Creating an individual case 


Step 1: Transaction Details (Required) 


1. On the Home page of the platform, in the top right-hand corner, click Create new case.


2. Enter Transaction Details


  1. Select the Office 
  2. (Optional) Enter the case reference 
  3. (Optional) Assign users
  4. Select the Verification Type - Screening only (More information: Click Here)
  5. Type in the client's name (First and Last name) 
  6. Click Create new individual 
    1. If the client already exists in the system, their profile will populate for you to select. 
  7. Enter personal details if available (middle name, DOB, email and ph) 
  8. Add Additional Clients (Optional)
    1. If you need to include more than one client in the same case, click the Add Client button and repeat the process for each individual. 
  9. Click Start verification
    1. The individual check will be run and you will be able to review the result. 
    2. Based on the results, you can decide to navigate to the case (click “Go to case”) or continue to the next step (if configured “Start risk assessment”)





KYC (name, date of birth, address)


This verification type verifies the individual’s name, date of birth and address against electronic source(s) where available and runs a screening check on the individual.


Creating an individual case 


Step 1: Transaction Details (Required) 


1. On the Home page of the platform, in the top right-hand corner, click Create new case.


2. Enter Transaction Details


  1. Select the Office (if applicable)
  2. (Optional) Enter the case reference 
  3. (Optional) Assign users
  4. Select the Verification Type - KYC (More information: Click Here)
  5. Type in the client's name 
  6. Click Create new individual 
    1. If the client already exists in the system, their profile will populate for you to select. 
  7. Enter personal details if available (middle name, DOB, address, email and ph) 
  8. Add Additional Clients (Optional)
    1. If you need to include more than one client in the same case, click the Add Client button and repeat the process for each individual. 
  9. Click Start verification
    1. The individual check will be run and you will be able to review the result. 
    2. Based on the results, you can decide to navigate to the case (click “Go to case”) or continue to the next step (if configured “Start risk assessment”)






All other Verification Types

Including: Screening + ID anti-tampering, Screening + ID anti-tampering + biometrics, KYC + ID (Government grade), KYC + ID anti-tampering, KYC + ID anti-tampering + biometrics. For more information Click Here


Creating an individual case - Send Email/SMS


Step 1: Transaction Details (Required) 


1. On the Home page of the platform, in the top right-hand corner, click Create new case.


2. Enter Transaction Details


  1. Select the Office 
  2. (Optional) Enter the case reference 
  3. (Optional) Assign users
  4. Select the Verification Type 
  5. Type in the client's name (First and Last name) 
  6. Click Create new individual 
    1. If the client already exists in the system, their profile will populate for you to select. 
  7. Enter personal details if available (email and ph) 
  8. Add Additional Clients (Optional)
    1. If you need to include more than one client in the same case, click the Add Client button and repeat the process for each individual. 
  9. Option A: Click Start verification
    1. You will have the option to send email, send SMS, verify in person or upload ID. 
      1. See below for steps for verifying in person and uploading ID. 
  10. Option B: Click Go to case
    1. If you want to request additional information from the client e.g. proof of address, click Go to Case then add and send the relevant requirements. 




Creating an individual case - Upload ID


Please note this option is available for Screening + ID anti-tampering, KYC + ID (Government grade) and KYC + ID anti-tampering.



Step 1: Transaction Details (Required) 


1. On the Home page of the platform, in the top right-hand corner, click Create new case.


2. Enter Transaction Details


  1. Select the Office 
  2. (Optional) Enter the case reference 
  3. (Optional) Assign users
  4. Select the Verification Type 
  5. Type in the client's name (First and Last name) 
  6. Click Create new individual 
    1. If the client already exists in the system, their profile will populate for you to select. 
  7. Enter personal details if available (email and ph) 
  8. Add Additional Clients (Optional)
    1. If you need to include more than one client in the same case, click the Add Client button and repeat the process for each individual. 
  9. Option A: Click Start verification
    1. You will have the option to send email, send SMS, verify in person or upload ID. 
  10. Click the cloud icon to upload ID
    1. Select the type of ID you are uploading
    2. Select the country of ID
    3. Upload the ID
    4. Confirm the ID details 
    5. Click Save and mark as complete
    6. Go to case





Creating an individual case - Verify in person


Step 1: Transaction Details (Required) 


1. On the Home page of the platform, in the top right-hand corner, click Create new case.


2. Enter Transaction Details


  1. Select the Office 
  2. (Optional) Enter the case reference 
  3. (Optional) Assign users
  4. Select the Verification Type 
  5. Type in the client's name (First and Last name) 
  6. Click Create new individual 
    1. If the client already exists in the system, their profile will populate for you to select. 
  7. Enter personal details if available (email and ph) 
  8. Add Additional Clients (Optional)
    1. If you need to include more than one client in the same case, click the Add Client button and repeat the process for each individual. 
  9. Option A: Click Start verification
    1. You will have the option to send email, send SMS, verify in person or upload ID.  
  10. Click In person to start the verification process. This will then prompt a window giving you two options to access the EIV form.
  1. Option One: Get Started - Choose this option if the device you are using has an inbuilt camera/webcam function. You will be taken directly to the EIV form from your current device (gives you the option to switch devices before photos/videos are required).

  2. Option Two: Verify on another device - Choose this option when you prefer to use the QR code method to move to another device e.g. smartphone to complete the form from there
    1. How to use the QR code method:
      1. Open your mobile device with a camera, and open the camera app
      2. Point your camera at the QR code you see on the screen of the current device with the QR code
      3. Click on the prompt the QR code generated to open the form with your browser (In the example below, "Open in Chrome" is generated)



Case creation on mobile device

You are able to create cases and verifying your clients as part of the case creation process. This is very useful for Real Estate agents who are there with their vendors.





How to adjust the verification setting

If you want to collect more information from an individual, you can upgrade or downgrade their verification type. 


You can do this in the Manifest tab within the personal details.