TABLE OF CONTENTS

Summary


The Manifest tab provides a centralised view of case progress. It shows what’s required, what actions to take, and the status of those actions, making it easy to manage your case from one place.


You can use it to:

  • View suggested requirements based on compliance rules.

  • Add, assign, and complete requirements.

  • Collect and verify client information.

  • Track overall case progress and alerts.



Understand and manage requirements

Requirements are tasks such as uploading a document or verifying identity. They can apply at the case, individual, or entity level. 


The Manifest tab suggests requirements automatically based on pre-set compliance rules 

which you can accept or dismiss by clicking the checkmark icon.



Add requirements

  1. Go to Quick actions > Add requirements.
  2. Use the dropdown to search/select one or more items. Use Select All to add the same requirements to multiple individuals or entities.
  3. Click ‘Add requirements’
    1. Note: A requirement can only be assigned to one level (case, individual, or entity) at a time.



Upload documentation

  1. Click the relevant individual or entity
  2. In the slide-out, go to Requirements > Add. 
  3. Select a requirement and click Add. 
  4. Click the requirement > Select filesor drag and drop.
    1. Optional: rename the document by selecting the text of the file name and editing the field
  5. Click ‘Save and mark as complete’

    To reset the status of the requirement, click the three dots to the right of the requirement and select 'Reset status’.  



Collect information from clients

  1. Navigate to ‘Quick actions’ and click ‘Send requirements’.  
  2. Select the requirements you want to request by clicking them individually or select all by clicking 'select all'. 
  3. Click ‘Send requirements’
  4. Select the recipient to by using the ‘To’ field.
  5. Click ‘Send’.


Send out an Electronic Identity Verification (EIV) request via email or SMS

  1. Click on the individual.
    1. Ensure the person you want to collect information from is added to the case as an individual and that you have added their email address and/or mobile number.
  2. Click ‘Send EIV email’ or ‘Send EIV SMS’
  3. Click ‘Send’


  1. Click on the individual, then ‘Copy EIV link’. 


Verify in-person

  1. Click on the individual, then ‘Verify now’. Follow our step-by-step guide here


Review documents

  1. Click on the individual or entity then click the relevant requirement

  2. Click ‘View’. The document will open in a new tab for review


Update an entity or individual status

Change the status of the entity or individual to Pass, Fail, Not Needed, or Consider by clicking ‘Required’


Select, Filter & Search Requirements


Filter

You can filter the Manifest by the type and status of the requirement or the individual/entity. You can select one or multiple conditions within the filter.


To do so, click the filter icon next to the case search bar.


To un-filter the Manifest, click on the filter icon and select 'Clear filters'.


Click the filter icon to filter by:

  • Type: Case / Individual / Entity

  • Status: Pass, Fail, Required, Not Needed, Consider

  • Requirement status: Suggested, Completed, Pending, Attention

  • Actions: Report to review, Verification issues


Use the search bar to find a requirement, individual, or entity.


Track progress


The Case data banner at the top of the Manifest shows:

  • Completed individuals

  • Completed entities

  • Completed requirements

  • Reports to review

  • Verification issues

Click a tile to filter the Manifest. Click again or Clear filters to reset.


Case Alerts

The Alerts column highlights updates or issues.


Hover over an alert for more info or click it to view details. Alerts may include:

  • Documents received

  • Exceptions added

  • Screening hits

  • Verification failures (name, DOB, anti-tampering, biometrics, etc.)