TABLE OF CONTENTS


Five different levels of individual verification are available (four in the UK) in Source. This article contains step-by-step instructions on how to create an individual case at each level.


Please note there is a billable charge for each verification type. Please get in touch with support@firstaml.com for further information on costings.  


Verification Type 1 - Screening only


This verification type runs a screening-only check on the individual. This includes checking the individual for PEPs, sanctions and adverse media (if configured).


Creating an individual case 


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - Screening only (More information: Click Here)

  4. Enter the individual’s name and date of birth.
    1. Please note the email address and phone number fields are optional.

  5. Enter the case reference (optional)

  6. Click ‘Create case & run checks’. This will run the individual’s screening verification.
  7. The results of the individual check will be shown and the user has the option to change the overall verification status (shown in the below walkthrough as changed from ‘Required’ to ‘Consider’).

  8. Based on the results, the user can decide to navigate to the case or move the case to ready for review directly.

  9. Click ‘+Create new case’



Verification Type 2 - KYC (name, date of birth, address)

This verification type verifies the individual’s name, date of birth and address against electronic source(s) where available and runs a screening check on the individual.


Creating an individual case - Step by step


  1. Select primary entity type - ‘Individual’

  2. Select Office (if configured) and the Verification Type - KYC (name, date of birth, address) (More information: Click Here)

  3. Enter the individual’s name, date of birth and address. You can select an address from the address picker.

  4. Enter the case reference (optional)

  5. Click ‘Create case & run checks’. This will run the individual’s KYC & screening verification.
  6. The results of the individual check will be shown and the user has the option to change the overall verification status (shown in the gif as changed from ‘Required’ to ‘Pass’) - 
    • Please note the overall status can be set up to default to ‘Pass’ if all verification elements are passed.

  7. Based on the results, the user can decide to navigate to the case or move the case to ready for review directly.

  8. Once a case is moved to ready to review, the user can choose to create another case or go to the case.




Verification Type 3 - KYC + ID (Government Grade) [AU & NZ Only]


This verification type verifies the individual’s name, date of birth and address against electronic source(s) where available, and their ID document (driving licence, passport or national ID card) against government ID databases e.g. NZTA, DIA, DVS, Chinese National ID database and runs a screening check on the individual.


Please note this verification type does not conduct an anti-tampering check on the ID document.


Creating an individual case - Send Email/SMS


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID (Government grade) (More information: Click Here)

  4. Select how you wish to capture their information. There are three options available.
    1. Send email/SMS
    2. Upload
    3. Verify in person

  5. If you select ‘Send email/SMS’, enter the individual’s first name, last name, email address and/or mobile phone number. Please note the email field is required if you wish to send the client a verification link via email. The same applies to SMS.

  6. Enter the case reference (optional)

  7. Click ‘Get Started’.A dropdown will appear, and the user will have the option to select the following action:
    1. Save and send email
    2. Save and send SMS
    3. Save and go to the case

  8. A confirmation screen will appear if the EIV form has been sent successfully. The user can then choose to create another case or go to the case.



Creating an individual case - Send Email/SMS


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID (Government grade) (More information: Click Here)

  4. Select how you wish to capture their information. There are three options available.
    1. Send email/SMS
    2. Upload
    3. Verify in person

  5. If you select ‘Upload’, enter the individual’s first name, last name, date of birth and address. Email and phone numbers are optional fields.
    1. Enter the case reference (optional)

  6. There are two options from here, you can click ‘Upload now’ if you have the client’s ID document on hand otherwise you can click ‘Go to case’ to add further case details and upload later.

  7. Select the ID document type (Passport, Driving Licence or National ID) and country of issue.

  8. You will be prompted to enter the ID document details. This will differ based on the country and document type. You can click ‘Select files’ to upload the ID document or drag and drop the file to the box.

  9. Click ‘Run checks’ to run the KYC & ID details.

  10. The results of the individual check will be shown and the user has the option to change the overall verification status (shown in the gif as changed from ‘Required’ to ‘Pass’).
    1. Please note the overall status can be set up to default to ‘Pass’ if all verification elements are passed.

  11. Based on the results, the user can decide to navigate to the case or move the case to ready for review directly.

  12. Once a case is moved to ready to review, the user can choose to create another case or go to the case.




Creating an individual case - Verify in person


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID (Government grade) (More information: Click Here)

  4. Select how you wish to capture their information. There are three options available.
    1. Send email/SMS
    2. Upload
    3. Verify in person

  5. If you select ‘Verify in person’, enter the individual’s first name and last name.
    1. Enter the individual’s email, phone number and case reference (optional)

  6. Click ‘Verify now ’ to start the verification process. This will then prompt a window giving you two options to access the EIV form.
    1. Option One: Get Started - Choose this option if the device you are using has an inbuilt camera/webcam function. You will be taken directly to the EIV form from your current device (gives you the option to switch devices before photos/videos are required).

    2. Option Two: Verify on another device - Choose this option when you prefer to use the QR code method to move to another device e.g. smartphone to complete the form from there
      1. How to use the QR code method:
        1. Open your mobile device with a camera, and open the camera app
        2. Point your camera at the QR code you see on the screen of the current device with the QR code
        3. Click on the prompt the QR code generated to open the form with your browser (In the example below, "Open in Chrome" is generated)




Verification Type 4 - KYC + ID anti-tampering


This verification type verifies the individual’s name, date of birth and address against electronic source(s) where available. It conducts an anti-tampering check against their ID document (driving licence, passport or national ID).


Creating an individual case - Send email/SMS


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID anti-tampering (More information: Click Here)

  4. Select how you wish to capture their information. There are two options available.
    1. Send email/SMS
    2. Verify in person

  5. If you select ‘Send email/SMS’, enter the individual’s first name, last name, email address and/or mobile phone number. Please note the email field is required if you wish to send the client a verification link via email. The same applies to SMS.

  6. Enter the case reference (optional)

  7. Click ‘Get Started’.A dropdown will appear, and the user will have the option to select the following action:
    1. Save and send email
    2. Save and send SMS
    3. Save and go to the case

  8. A confirmation screen will appear if the EIV form has been sent successfully. The user can then choose to create another case or go to the case.


Creating an individual case - Verify in person


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID anti-tampering (More information: Click Here)

  4. Select how you wish to capture their information. There are two options available.
    1. Send email/SMS
    2. Verify in person

  5. If you select ‘Verify in person’, enter the individual’s first name and last name.
    1. Enter the individual’s email, phone number and case reference (optional)

  6. Click ‘Verify now’ to start the verification process. This will then prompt a window giving you two options to access the EIV form.
    1. Option One: Get Started - Choose this option if the device you are using has an inbuilt camera/webcam function. You will be taken directly to the EIV form from your current device (gives you the option to switch devices before photos/videos are required).
    2. Option Two: Verify on another device - Choose this option when you prefer to use the QR code method to move to another device e.g. smartphone to complete the form from there
      1. How to use the QR code method:
        1. Open your mobile device with a camera, and open the camera app
        2. Point your camera at the QR code you see on the screen of the current device with the QR code
        3. Click on the prompt the QR code generated to open the form with your browser (In the example below, "Open in Chrome" is generated)




Verification Type 5 - KYC + ID anti-tampering + biometrics


This verification type verifies the individual’s name, date of birth and address against electronic source(s) where available. It conducts an anti-tampering check against their ID document (driving licence, passport or national ID) and a biometric check to confirm that the individual is a live person and matches the photo on their ID document.


Creating an individual case - Send email/SMS

  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID anti-tampering + biometrics (More information: Click Here)

  4. Select how you wish to capture their information. There are two options available.
    1. Send email/SMS
    2. Verify in person

  5. If you select ‘Send email/SMS’, enter the individual’s first name, last name, email address and/or mobile phone number. Please note the email field is required if you wish to send the client a verification link via email. The same applies to SMS.

  6. Enter the case reference (optional)

  7. Click ‘Get Started’.A dropdown will appear, and the user will have the option to select the following action:
    1. Save and send email
    2. Save and send SMS
    3. Save and go to the case

  8. A confirmation screen will appear if the EIV form has been sent successfully. The user can then choose to create another case or go to the case.



Creating an individual case - Verify in person


  1. Click ‘+Create new case’

  2. Select primary entity type - ‘Individual’

  3. Select Office (if configured) and the Verification Type - KYC + ID anti-tampering + biometrics (More information: Click Here)

  4. Select how you wish to capture their information. There are two options available.
    1. Send email/SMS
    2. Verify in person

  5. If you select ‘Verify in person’, enter the individual’s first name and last name.
    1. Enter the individual’s email, phone number and case reference (optional)

  6. Click ‘Verify now ’ to start the verification process. This will then prompt a window giving you two options to access the EIV form.
    1. Option One: Get Started - Choose this option if the device you are using has an inbuilt camera/webcam function. You will be taken directly to the EIV form from your current device (gives you the option to switch devices before photos/videos are required).

    2. Option Two: Verify on another device - Choose this option when you prefer to use the QR code method to move to another device e.g. smartphone to complete the form from there
      1. How to use the QR code method:
        1. Open your mobile device with a camera, and open the camera app
        2. Point your camera at the QR code you see on the screen of the current device with the QR code
        3. Click on the prompt the QR code generated to open the form with your browser (In the example below, "Open in Chrome" is generated)




How to adjust the verification setting

If you feel you did not collect enough information from the outset, when verifying an individual, you can upgrade or downgrade their verification type. 


You can do this in the Manifest tab within the Verification details