TABLE OF CONTENT


I've unwrapped the entity but it's stopped and the entity type is "Unknown"

There are a few reasons why KYB unwrap might have stopped. The entity type of the shareholding entity may be either marked as ‘Unknown’ or blank:


Solution 1: If you know the shareholding entity is a private company, try changing the entity type from ‘Unknown’ to ‘Private Company’.

  1. You can do this by navigating to the ‘Structure’ tab and clicking the ‘Edit’ button.
  2. Click on the entity and it will bring up the edit module on the right-hand side. Click on ‘Entity type’ and change the entity type from ‘Unknown’ to ‘Private Company’. Then click ‘Update entity’.
  3. Exit out of the edit module by clicking ‘Close’ and now you should be able to click the ‘Start Unwrap’ button to trigger the KYB unwrap.
  4. Please note, if the shareholding entity is a public company or a UK-based LLP, you may be able to unwrap the entity by changing the entity type to a ‘Private company’.


Solution 2: The shareholding entity might not be an entity with public UBO information e.g. trust, limited partnership or be based in the jurisdiction where unwrap is not available e.g. the Cayman Islands

  1. Navigate to the Manifest and collect beneficial ownership documents for the entity that is not able to be unwrapped
  2. You can either accept the suggested requirements or click ‘Add Requirements’ and select the information you require e.g. shareholding register
    1. If the requirement you are looking for does not exist, you can add a custom requirement within the Manifest section in ‘Settings’
  3. Send the requirement out to your contacts within the case to collect this information
  4. Once you receive this, you can click ‘Edit’ within the ‘Structure’ tab and manually build out the entity structure.


There is an error message that states -  'Unwrap not available now:
Solution 1: You may have added an incorrect company number during the case creation process e.g. added the business number instead of the company number. 

  1. Navigate to the Structure tab and click on the entity that is not able to be unwrapped
  2. Add the correct company number to the 'Entity Registration Number' field under the Entity 
  3. The Unwrap button should now be blue and the entity can now be unwrapped. 


There is a screening (Sanctions/Adverse Media) match, what should I do?

  1. The following article outlines what the screening matches are and how to review a match.
  1. Entity screening
  2. Manifest - individual/entity status


Why can't I unwrap a charity or a limited partnership?

Our KYB unwrap supports the following entity types - 'Private Company', 'Public Company' and 'Limited Liability Partnership' (UK only).



Why has the unwrap button disappeared?

If an entity has any relationships (other controlling or shareholding individuals or entities) added manually, the unwrap button will disappear. This is to ensure that the platform does not overwrite any relationship information that has already been added. 


E.g. You have created a company and added a director. You then choose to unwrap the company. The unwrap button will be disabled as the company has a saved relationship already. 


Solution 1: Remove the existing relationships and then the unwrap button will reappear. 

  1. Click the 'Edit' button within the Structure tab to remove any existing relationships within the structure
  2. Hover over the existing relationships and click the red minus icon to remove the relationship
  3. Click 'Close', this will take you back to the Structure tab with the 'Start unwrap' button visible. Click the button to trigger the unwrap.

 


Why is the unwrap button disabled/greyed out or not working?

The 'Start unwrap' button may be greyed out or disabled due to the following reasons: 

  1. The entity type is not supported 
  2. The jurisdiction is not supported 

This is because the information is limited (e.g. the registry does not publicise shareholding information) or the information is not recorded publicly (e.g. trust beneficial ownership information is not recorded in corporate registers).


Solution 1: The entity might not be an entity with public UBO information e.g. trust, limited partnership or be based in the jurisdiction where unwrap is not available e.g. the Cayman Islands

  1. Navigate to the Manifest and collect beneficial ownership documents for the entity that is not able to be unwrapped
  2. You can either accept the suggested requirements or click ‘Add Requirements’ and select the information you require e.g. shareholding register
    1. If the requirement you are looking for does not exist, you can add a custom requirement within the Manifest section in ‘Settings’
  3. Send the requirement out to your client contacts within the case to collect this information
  4. Once you receive this, you can click ‘Edit’ within the ‘Structure’ tab and manually build out the entity structure.



The company number and/or registered country of an entity is incorrect or blank, how do I update this information?

The company number and/or registered country and address may not be pulled through for certain searches. You can resolve this by manually updating this information within the entity profile. 


Solution 1: Update the entity identifier, registered country and address within the entity profile. 

  1. Click on the entity within the 'Structure' or 'Manifest' tab. This will take you to the entity profile page.
  2. Click the 'Edit' button and change the entity type to the correct type e.g. from 'Unknown' to 'Private company'.
  3. Change the 'Registered Country' field to the relevant registered country.
    1. Please note that this is the field that drives the unwrap, not the 'Country' field. 
  4. Click 'Save' to save the information. The entity profile will now show the updated fields.



 Updating Entity Details

 You might need to update an address, company number or entity type for your entity, you can do this by clicking into the entity tab from the manifest page below: