TABLE OF CONTENTS


Summary


First AML's ongoing monitoring feature provides daily updates on screening matches for your clients (individuals and entities) directly within the platform.


This feature helps reporting entities fulfil their screening obligations under AML regulations. Users can quickly identify changes marked as Review required, and review any previous decisions or notes.


You can access ongoing monitoring alerts from:

  • The individual or entity profile on the platform
  • The ongoing monitoring email notification
  • An ongoing monitoring alert on the Alerts page, by selecting Review hits
  • An in-platform notification, which opens the profile's Ongoing Monitoring page


To set up email notifications, see Customising ongoing monitoring: Email notifications. To set up in-platform notifications, see Customising ongoing monitoring: Setting up in-platform alerts. To learn how alerts are created, assigned, and cleared, see Ongoing monitoring alerts.


Before you start

  • Ongoing monitoring must be enabled in Settings for your organisation. If it isn't, you'll see the message "Ongoing monitoring is currently unavailable for this profile" instead of the monitoring table.
  • Monitoring can also be switched off for a specific individual or entity, even when it's enabled organisation-wide. See How to disable ongoing monitoring below.
  • An initial screening must be completed before ongoing monitoring can generate alerts for that individual or entity. Profiles that haven't been screened yet won't produce ongoing monitoring updates.
  • Billing: a charge of 0.1 unit applies for each monitored individual or entity (from 1 March 2025). For billing questions, contact your Customer Success Manager or support@firstaml.com.


How to navigate to the Ongoing Monitoring page

You can reach the Ongoing Monitoring page for a client in any of the ways listed above. The most direct route is from the individual or entity's profile: open the profile, then select the Ongoing monitoring tab alongside Overview, Verifications, Requirement library and Associated parties.



Animated walkthrough showing a user opening an individual or entity profile and selecting the Ongoing monitoring tab



Video walkthrough



How to review matches and record decisions


Once on the Ongoing Monitoring page, the latest updates appear at the top of the table marked Review required. Each hit - a specific match returned by a screening search that needs review, such as a sanctions listing, a PEP listing or an adverse media article linked to your client - may have one of three change statuses:

  1. Added - A new source has been linked to a hit, e.g. a new PEP listing for the individual. (PEP stands for Politically Exposed Person: someone who holds, or has held, a prominent public position, which carries a higher AML risk.)
  2. Updated - An existing source has been modified, e.g. an update to a previously flagged adverse media listing.
  3. Removed - The individual or entity has been removed from the hit, e.g. an entity has been removed from a sanctions list.


The table shows each hit's name, update type, date, source type (e.g. Sanctions, PEP), country and status. To review a hit, select it and complete the review just as you would for screening matches at the case level — that is, using the same review workflow you use when a case is first screened, working through each hit until none remain marked Review required.


For individuals, country and date of birth columns have been added to the screening hit table, making it easier to identify and eliminate false positives.


A checkbox and notes field are provided against each hit so you can record your decision and reasoning.

If a hit is a false positive, you can whitelist it — mark it as not a genuine match so it won't reappear in future reviews for that client. See How do I whitelist matches from updated/new hits and sources? for the full process.


Animated walkthrough of the Ongoing Monitoring hit table, showing a user opening a hit, reviewing the linked source, ticking the checkbox, adding a note, and clearing the Review required status.



How to disable ongoing monitoring for an individual or entity


To disable ongoing monitoring for a specific individual or entity, open their profile and go to the Ongoing monitoring tab. In the top-right corner of the page, next to the entity or individual's details, you'll see a Monitoring toggle showing on (green) or off (grey). Select the toggle to switch monitoring off; select it again to turn monitoring back on.


Turning this toggle off stops ongoing monitoring for that individual or entity only - it doesn't change the organisation-wide setting in Settings.


The Monitoring toggle in the top-right corner of the Ongoing monitoring tab, set to off.



FAQs & troubleshooting