TABLE OF CONTENTS

Summary

Profiles allow you to have a comprehensive overview of the information associated with each individual or entity that you have verified via the Source platform.




What is a profile?

A profile is a centralised, comprehensive summary of an individual or entity. It brings together all relevant information in one place, making it easy to access and manage.

Within a profile, you can view:

  • The Overview

  • Verification reports

  • The Requirement library

  • Associated parties

  • Any ongoing monitoring activities


Profile sections breakdown

Overview 


The Overview section displays key information about the individual or entity, including:

  • Full name

  • Date of birth

  • Address

  • Contact details

  • Any associated exceptions

  • Client Risk 


Risk level from Client Risk Assessment

In individual and entity profiles, you’ll see the risk level assigned from the latest submitted Client Risk Assessment (CRA) where that person or entity was included. This includes both standard and overridden risk levels.


How risk levels are synced:

Entities must be the root entity in the case to display a synced risk level.


Individuals must:


Require CDD (Customer Due Diligence).


Not be associated with an entity in the case.


If an individual or entity is retrieved into a case after a CRA has been submitted, their risk level will display only if that case becomes the most recent CRA submission.


If an individual or entity is added after the CRA is submitted, their profile will still reflect the risk level from that assessment, as long as they meet the criteria above.





Verifications 


In the Verifications tab, you can view all verification reports that have been run on the individual or entity.

You’ll also see a list of cases where verifications have been completed.


If multiple verifications have been conducted within the same case, the most recent report will be displayed.


Requirement library 

The Requirement Library provides a centralised list of all documents and information that have been requested or uploaded for the individual or entity.


If the same requirement has been requested across multiple cases, each instance will be shown separately. This gives you a comprehensive overview of all submitted versions in one place.




Associated parties

This tab displays all related cases, entity structures, and individuals where the profile appears within your platform.

It provides a quick view of how the profile is connected across different workflows, helping you understand its context and relationships.

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Ongoing monitoring


If Ongoing Monitoring is enabled on your platform, this tab allows you to:

  • Toggle monitoring on or off for the individual or entity profile

  • View any new hits or alerts related to sanctions, adverse media, or other watchlist activity

This helps you stay up to date with any changes in the risk status of a profile



Syncing profiles/updating information


You cannot edit profile information directly from the Overview tab within the profile. To update any details (e.g., name, date of birth, address), you must make the changes at the case level.


Note: If a profile is linked to multiple active cases, updating the information in one case (e.g., Case A) will prompt a sync notification in the others (e.g., Case B).


You can then choose to:

  • Accept the sync to update Case B with the latest details from Case A, or

  • Decline the sync if you need Case B to retain the original details for business or compliance reasons.


Duplicate profiles/retrievals or another name


Profiles help you identify whether an individual or entity may have been previously verified in your platform.

If there is a potential match to an existing profile, you will receive an alert in the platform. This allows you to:

  • Review the match

  • Retrieve the existing profile to replace the newly entered individual or entity within your current case

This feature is triggered regardless of whether the individual or entity was:

  • Entered manually, or

  • Identified via the Company Unwrap

Using existing profiles helps reduce duplication, ensures consistency, and saves time by reusing previously verified information.



Profile deletion

When an individual or entity is removed from a case, First AML checks whether the associated profile is still used in any other cases.

  • If the profile is not linked to any other active cases, it will be automatically deleted.

  • This helps reduce clutter and ensures smoother performance during profile retrieval.

The same process applies when a case is deleted:

  • The system will assess all linked individuals and entities to determine if their profiles can also be safely deleted from the platform.

  • This automated clean-up helps maintain a tidy and efficient profile environment



Access to profiles

  • Full Access
    Users assigned to the same office as the case will have full access to all profile information related to that case.

  • Limited Access
    Users not assigned to the office can view only limited profile details:

    • Name

    • Email address

    • Phone number
      This level is ideal for reducing duplicate handling without exposing sensitive information.

  • No Access
    Users will see no profile information. This setting is best for fully restricting visibility, such as in HR-related or highly confidential cases.

Access by User Role:

The following user roles never have access to profile information, regardless of office settings:

  • Agent

  • Author

  • Frontline

All other user roles will have access based on office assignment and access level settings.


Use Limited Access to streamline coordination, and No Access to enforce strict confidentiality.



Sharing profiles across offices

While office separation helps manage data access and privacy, there may be times when a profile needs to be verified or retrieved into a different office.

To retrieve a profile across offices, one of the following is required:

  • You must have access to both offices, or

  • A user with the appropriate office-level privileges (e.g., a Compliance Admin) must complete the retrieval on your behalf

  • This ensures sensitive information is only accessed by authorised users and maintains data integrity across office boundaries.