TABLE OF CONTENTS
What to do if you and your partner have been sent two different Armalytix requests to the same email address or if you are a First AML customer and want to send the Armalytix request to the same email address?
Before you start
Where possible, use separate email addresses for each person's request — it's simpler. This guide covers what to do when that's not possible and both requests went to the same email. How you go about this depends on whether you have more than one device/email address to complete the reports on.
An Armalytix request is the invitation email asking you to complete a Source of Funds or income verification report.
Each of us has our own device and email address
If you have separate devices and email addresses, then the easiest thing will be for the person who received both Armalytix requests to forward the one that is intended for their partner to their partner's email address.
Once you've received the forwarded email, click the link and you'll be brought to the account creation screen - simply amend the name and email address and enter a password, and you'll be done!
We share a device/email address
In this case, you'll just need to do the reports one at a time. Click on one of the requests that you've been sent and follow the instructions from the perspective of the first person.
Once you've shared your report, if you are going to be using the same device, make sure to log out by clicking the logout icon:
Once completed, you can go back to the second email you were sent and click the link. This takes you to the login screen.
Log in with the password you set earlier, then complete the second report from the second person's perspective.