TABLE OF CONTENTS
- Before you start
- If you were sent a request, and you've completed it
- If you haven't been sent a request yet
- If you were sent a request, but haven't completed it
- If none of the above work
Before you start
This message means we can't find an active report request for you — a request that's been sent to you and not yet completed or withdrawn.
You can only complete a request if one of our partner companies (the company that asked you to complete a report) has sent you one.
If you were sent a request, and you've completed it
You can't amend a report you've already shared. If you need to amend your information, or your circumstances have changed, talk to the company you shared it with. They may send you another request to complete.
If you haven't been sent a request yet
Speak to the company you're expecting a request from. They'll be able to tell you when they'll send it. Once you receive it, click the link in the email to get started.
If you were sent a request, but haven't completed it
There's a good chance your browser can't find it. We identify your request from the link in the email you were sent, which is saved as a cookie in your browser.
Find the most recent email from Armalytix and click Get Started.
If that doesn't work, you may have a cookie problem. Open a Private Browsing or Incognito window, and paste the link from the email into that window instead.
If none of the above work
The company that sent your request may no longer need it and could have deleted it, which would stop the link working. Start a live chat with us and we'll confirm for you, or check directly with the company that sent the request.