TABLE OF CONTENTS


What to do if your bank authorisation or connection fails

Both of these issues are usually temporary: an authorisation error typically resolves within a few hours, and a stuck "Communicating with your bank" screen usually clears within 15–20 minutes.

Error: "Something went wrong with your bank authorisation"

This message appears when we can't retrieve data from your bank, for any reason. Bank issues are usually temporary.

  1. Wait a few hours, then try connecting again. Most bank issues resolve within this time.

  2. If you have your bank's mobile app installed, try logging into Armalytix on your mobile device and connecting from there instead. This uses an app-app redirect — connecting via your bank's own app, rather than typing your online banking login into a browser — which is often more reliable.

Stuck on "Communicating with your bank"

This means the system is taking a long time to download your data. This is normal if your bank is slow or you have a lot of data — it can take a few minutes, or longer if you have a large amount of data.

  1. Log out.
  2. Wait 15–20 minutes. This is long enough even for the slowest banks and the largest data sets.
  3. Log back in and continue your report.