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Use these steps if you're seeing a "Something went wrong while uploading files" error because your document is too large. See I have a problem uploading documents for the full list of upload errors.


How to reduce a file's size before uploading

Reduce a PDF's size (Mac)

  1. Open the file in Preview.

  2. If thumbnails aren't shown on the left, click View > Thumbnails.
  3. Click File > Duplicate.
  4. Delete some of the thumbnails (pages) from the duplicate.
  5. Click File > Save to save the shortened file.

  6. Repeat these steps to create as many smaller files as you need, then multi-select them all when uploading. 

Reduce a PDF's size (Windows)

  1. Open the PDF (for example, in Microsoft Edge or Adobe Reader).

  2. Go to File > Print, then select the Microsoft Print to PDF printer.
  3. Enter the page range you want in this file, then click Print.
  4. Choose where to save the new PDF containing just those pages.
  5. Repeat these steps to create as many smaller files as you need, then multi-select them all when uploading.

Reduce a photo's size (Mac)

  1. Open the file in Preview.
  2. Click Tools > Adjust Size.
  3. Make sure Scale Proportionally is checked.
  4. Reduce the height or width.

  5. Click File > Save.

Reduce a photo's size (Windows)

The steps differ depending on your version of Windows. See Microsoft's guide: Compress a picture.