TABLE OF CONTENTS


The First AML platform empowers users with customisable settings to personalise their experience. The Compliance Admins have the ability to configure various aspects such as screening preferences, email notifications, branding elements, risk assessments and office information to suit their requirements. 


Navigating to Settings
On the left hand side of the page, click ‘Settings’ to prompt the below dropdown.

Select from the options: Branding, Email Templates, Emails, Manifest, Notifications, Offices, Ongoing, Risk assessment & Screening profile.



Branding


The Branding tab in the First AML Platform enables users to manage the logo that appears in all email communications sent to clients. By uploading your company logo, you ensure that when your clients receive emails generated by First AML, they will immediately recognise and associate your brand with the request.

To upload your company logo follow these steps:

  1. Click ‘Select a file or drag and drop here'



3. Review the logo

4. If you are happy with the logo click ‘Save’, otherwise select 'Cancel' to try again.



Colour customisation

Adding your brand's colours helps to create a familiar and cohesive visual experience. Here's how to customise them:


  1.  Click the coloured circles to select your brand's primary and secondary colours. You can input the RGB code to select your colour or use the colour picker. These should match your company's existing colour scheme.

Here is what each colour is used for:

  • Primary: Major buttons such as ‘Next’, ‘Submit, and ‘Upload’ in the forms.

  • Secondary:  Minor buttons such as ‘Complete form’ are only visible within each requirement in the forms

  • Link: The colour for any links within the email

    2. You can review how the colours appear within the preview screen to the right of the page. 

    3. Click ‘Save’ to save your changes.



Email Templates


The Email Templates tab enables users to manage the introduction that appears in all email communications sent to clients. These templates can be further tweaked on a one-off basis when sending from the Manifest.


1. Select 'Verification' to edit the electronic individual verification form template, or 'Requirements' to edit the case requirements template. 

2. Click the pen icon as shown below


3. Enter your wording then click 'Save'. The example form on the right will update to reflect the changes. Should you wish to reset back to the default wording click 'Reset to default'.



Emails


The platform allows you to automate follow ups to clients for all cases on days 2,4,7,10 as the default cadence. If you would like to alter the cadence please reach to your CSM or [email protected] 


You can enable this by toggling on the button and pressing 'save'. 

 

Manifest


The Manifest tab allows you to configure custom requirements and compliance rules to set what requirements you want to be added or suggested per case You can create your requirements and edit the default requirements. 


For a full article on creating custom requirements and configuring your compliance rules and how they work within each case, please click here & here .


Notifications

Notifications of actions on cases can be customised to be received in-platform, via email, both, or not at all. You can choose to notify specific recipients.  



Steps to update notification settings:

  1. On the left-hand navigation bar, click Settings > Notifications
  2. Find the notification setting that you would like to update (e.g. Case status change - Ready for Review) 
  3. Click the three dots on the right-hand side and select "Edit"
  4. Update the notification settings and/or channel (Send notification, Send platform notification and Send email notification) 
  5. Adjust the recipients based on Case Role or Platform users
  6. Click "Save"


When you set notifications to be sent via email there are additional fields you need to select. 

Frequency - quarter hourly, half hourly, hourly, twice daily (9am and 1pm) and daily (9am). 


Please note that the 9am and 1pm are based on your local time zone if you are a based in:

  • Australia: based on Sydney time
  • United Kingdom: based on London time
  • New Zealand: based on Auckland time


For email notifications the audience can be the case role of assigned users, case lead, case requester or platform users and you can assign to any platform user. This can be useful if you would like all admin staff to be alerted of certain notifications so that the work can be tended to by any staff.  


Please note that when updating email notification configurations, the changes are not applied instantly. Any notifications which have been received following the most recent email will be sent according to the previous configuration. i.e. If you are removing User A and adding User B, and your emails are sent hourly, User A will receive a final email on the next hour after you update the setting. User B will receive all emails following this. 


Offices


Within the ‘Offices’ page, users have the ability to manage different offices they want to configure. Configuring offices offers the ability to organise users into distinct offices, ensuring their access is limited to their designated office and enable specific case approval functionality. 

Utilising office configuration also enables users to generate reports specific to each office. You may choose to organise offices by location and/or business stream.


To add an Office:

  1. Click ‘Add office’
  2. Type the name of the office
  3. Click ‘Add new office’




Ongoing

The Ongoing page enables users to configure OCDD alerts based on risk levels and control whether they receive ongoing CDD and monitoring alerts.


Ongoing customer due diligence alerts

This feature allows you to configure notifications of OCDD alerts for individuals and entities, based on their risk level. 


You can set the re-verification and triggers at a default regardless of risk level, or customise them for specific risk levels.
 

These can be for x amount of days, weeks or months .



Ongoing Monitoring alerts

To enable or disable Ongoing monitoring alerts click the expand button and toggle on/off the requirements for individuals and entities having monitoring turned on. 


When enabled, Ongoing monitoring provides daily notifications of changes to the screening status (PEP, Sanctions, Adverse Media) of your individuals and (Sanctions, Adverse Media) entities.


This is delivered in the form of a daily email alert, identifying individuals whose screening result has changed, and linking to the ComplyAdvantage search report for details of matched individuals.


Customise ongoing monitoring emails


  1. Click ‘Edit’

  2. Under ‘Continuous monitoring emails’ select ‘Send emails’ from the dropdown


3. Type the relevant email addresses into the ‘To email address’ field and ‘Cc email address’ field (optional). If you wish to include multiple recipients, enter a comma in between their emails (shown below).


4. Click ‘Save’



Risk Assessment

The Risk Assessment tab allows you to configure unlimited risk assessment questions which can be asked on each case. 


You are able to enable this risk assessment, along with blocking cases from advancing without a risk assessment completed, if you wish.


For a full article on how to configure your risk assessment and how it works within each case, please click here.


Screening Profile


A screening profile is an option for customising which international lists are searched when you are run a screening checks on your customer. As compliance admin you can select from one of the four profiles customise the fuzziness level and decide whether to turn adverse media on or off. 


For a full article on how to configure your screening profile please click here.