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Automating your compliance process with automation rules

Our new Automation Rules feature allows you to set up automated actions based on specific conditions, ensuring that key tasks like verifications and screenings happen automatically when triggered. Automating routine tasks within your compliance workflows can help you reduce manual clicks and streamline onboarding.

This article will walk you through the basics of setting up automation rules, the five automations to get started with, and troubleshooting common issues.


What are automation rules?

Automation rules are predefined conditions that trigger specific actions in your workflow, such as running individual verifications, changing case statuses, or screening entities. These rules work in tandem with your compliance requirements and rules, so make sure your compliance rules are set up to support the automation you want to run.


Billing impact of automation rules

Keep in mind that any action triggered by automation rules will count towards billing. For instance, verifications or screenings run automatically and will be charged as if they were manually initiated.


5 Automation rules to get started with

Here are five automation rules that you can set up to start streamlining your compliance process:

  1. Run individual verification check

    This automation runs the verification check when all required fields for the individual are completed. This is useful for automatically processing individual checks without manual clicks. The individual check will automatically run when all the required fields are complete.

  2. Run entity screening check

    This automation triggers the entity screening check. To ensure the automation runs smoothly, ensure that the screening requirement has been added manually or through compliance rules.

  3. Run enhanced entity report

    This automation runs the enhanced entity report. Similar to the screening check, make sure the enhanced entity report requirement has been added.

  4. Auto review case

    This automation moves the case status to 'Completed' once a user marks the case as 'Ready for review.' This helps streamline the review process.

  5. Change case status to 'Ready for Review'

    Automatically moves the case to 'Ready for review' when all requirements are marked as ‘Completed,’ and all individuals and entities are marked as 'Pass' or 'Not needed.'

How to create an automation rule

Follow these steps to create an automation:

  1. Go to Settings > Manifest > Automation Rules.
  2. Click +Add Rule.
  3. Give your automation a Name.
  4. Select the Automation you want to set up.
  5. Add conditions for when the automation should trigger under ‘When’. You can also layer multiple conditions to create complex rules.
  6. If you want the automation not to run in specific cases, use the 'Except when' field to add exceptions.
  7. Save the automation, and it will start running based on the conditions you’ve set.




Common Use cases for automation

  • New case creation: Automatically run checks for individuals and entities when a new case is created.
  • Status updates: Automatically move cases through to completed when all checks are completed for low-risk cases.
    • Auto Approve: Automatically moves a case to ‘Completed’ after review.
    • Auto Complete: If requirements are still in progress, this automation can move the case forward even before everything is final.
  • Risk changes: Trigger additional verifications or review processes when the risk profile of a case changes.


Case level automation: Understanding ANY/ALL

Any automations that impact the Case e.g. ‘Auto review case’ and ‘Change case status’ you will see an additional condition ‘ANY/ALL’. When setting up your automation rules, understanding the logic behind ANY/ALL can help simplify decision-making.

  • ANY: The automation will run if any of the conditions you’ve set are true.
  • ALL: The automation will only run if all conditions are true.

Use this logic to make sure the right actions are triggered in your workflows. For example, if you want to run automation to move a case automatically to ready to review when the entity is registered in a FATF High Risk Country (e.g.Myanmar)  , use the ANY condition.


Why isn't my automation running?

There are a few common issues that can block automation rules from running. Here’s a checklist to troubleshoot:

  • Case updates & changes: If anything on the case is updated, the automation will run again, which may alter the workflow.
  • Missing required fields: Ensure all required fields are completed for verifications. Read more about verification requirements here.
  • Screening or report requirements not added: Ensure that screening and entity report requirements are part of the compliance rules. Note: To automatically run entity reports, they need to be linked to a compliance rule. Make sure the necessary entity information, like an entity number, is filled out.
  • In progress/not completed: Automation will not run if parts of the case are still marked as "In Progress." Ensure all items are marked as ‘Completed’ or ‘Not Needed’.

If the automation is still blocked, review the specific conditions you've set for your rule to ensure everything aligns.