TABLE OF CONTENTS




Summary
Ongoing due diligence is a key component of maintaining AML compliance across the customer lifecycle. With First AML, you can automate your KYC refresh processes using smart compliance rules, expiry alerts, and actionable triggers – all tailored to your risk-based approach.

What Are OCDD Alerts?

OCDD alerts notify you when a re-verification is due for an individual or entity, based on your set cadence for ongoing due diligence.

  • Alerts appear on the last section of the homepage.

  • Visible to all users with access to the homepage (including all compliance roles).

  • Alerts are ordered by re-verification due date – with the most urgent at the top.

  • Clicking an alert takes users directly to the last case where the individual or entity was verified.



Alerts Dashboard



OCDD refresh alerts will appear on your Alerts Dashboard, based on your configuration within the Ongoing settings.

From the Alerts Dashboard, you can:

  • View all upcoming OCDD re-verification alerts

  • Click into an alert to view the individual or entity's most recent verified case

  • Create a new case directly from the dashboard to re-verify the individual or entity

  • Mark alerts as done once the re-verification is complete

    Once all individuals and entities are marked as PASS in the new case, the alert will be removed and the OCDD cadence will reset. If any party is marked as FAIL, the alert will be removed and they will no longer appear in future OCDD alerts.

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Configuration & Set Up


You can build KYC refresh alerts, allowing for different refresh cadences based on:


  • Risk level (e.g. Low, Medium, High)
  • Office (e.g. different refresh policies across jurisdictions or business units)


This gives you full flexibility to align your KYC refresh strategy with your compliance program.


Example: Configure all High Risk individuals from the Sydney office to have refresh alerts triggered every 6 months. A CDD refresh could be full re-verification or even just reviewing the client risk assessment.




Apply outcomes to Compliance Rules

You can use compliance rules to help your users know exactly what is needed to complete CDD refresh on a client or individual. When a CDD refresh alert has been triggered and a user creates a CDD refresh case, these rules provide a guide as to what is required, based on conditions that align with you compliance program e.g. a high risk or public company. You can then choose from a selection of outcomes that you can pick actions from that you expect your users to follow. Examples of outcomes include adding or re-completing requirements or completing a new verification to a desired VIC level.

Some examples of these actions are:

  • Re-running identity verifications
  • Triggering new screenings
  • Re-sending forms or requirements to client



Check what’s needed for CDD refresh

If an individual or entity is pulled into a new case as part of a KYC refresh, and compliance rules have been configured, then previous completed requirements will be set back to in progress. If a requirement has never been completed for this individual or entity, a new requirement will be added to the CDD refresh case. 


This ensures users can easily check exactly what is needed to complete the CDD refresh case based on your compliance programme. 


You’ll also be able to see why the requirement is visible in this case. This helps users and reviewers understand whether the action was needed as part of a compliance rule, or if it was just retrieved from the individual or entities profile.