OCDD Alerts


The ongoing customer due diligence (OCDD) feature allows users to set and action OCDD re-verification alerts for each case (individual or entity).

OCDD alerts will be located on the last section of the homepage. Re-verification reminders will surface based on the pre-set cadence of re-verification reminders depending on each case’s risk level.

OCDD alerts will be visible to all users with access to the homepage. This includes all compliance roles (Compliance Administrators, Compliance Approvers, Compliance Members, and Office level Approvers and members).

Compliance users can then click the alert to navigate to the individual or entity within the case in which they were last verified. Users can then choose to create a new case to reverify the associated individual or entity or bypass the re-verification reminder.



Example of OCDD Alerts on the Homepage



⚠️ = Yellow warning: Displayed when verification is not yet due 

❗ = Red warning: Displayed when verification due date has been reached

Alerts will remain on the homepage until that individual or entity case has an overall decision status change.

E.g. The case is completed and all individual(s) and entities are marked as PASS. This will reset the OCDD reminder cadence and remove the alert. If there is a FAIL status, the alert will be removed, and the individual/entity will be removed from further OCDD alerts.

Alerts are ordered by re-verification due date, most recent (top) to least recent (bottom).

Configuration & Set Up





Configuration for OCDD alerts are located under ‘Ongoing’ within the Settings dropdown. 

Compliance Administrators have the ability to define the period where re-verification becomes due, depending on the risk level. They can also enable or disable OCDD alerts according to risk level.

The re-verification due date is based on the date of the initial verification or ‘date completed’ for the specific case. Administrators can also define how much earlier they want alerts to be created before OCDD is due. Re-verification due alerts and trigger alerts can be set by day, week or month.

If a risk level is not set or applied to specific cases, or if the risk assessment feature is not used, Administrators can define a default OCDD period to apply to all cases.

Settings


Configuration & Set Up Tips

  • Any verification activity that results in an overall Pass result “resets the clock” for that individual or entity. The risk score for this most recent case is what drives their next alert period.

  • Root entities are considered for OCDD alerts, not intermediary entities e.g. shareholding entities within an entity tree.

  • Individual OCDD only applies to individuals in a case that do not have a parent entity (i.e. individual cases, or individuals created via the Manifest in an entity case who are not added as a Director or Shareholder in the entity structure. Otherwise, these individuals are considered covered by the root entity).