TABLE OF CONTENTS


Summary
This article explains how to review, edit, and approve a case throughout its lifecycle


  • Reviewing a case: Use the Review case function to quickly view all individuals, entities, notes, and checks in a read-only format. This can be done while the case is In Progress or Ready for Review.
  • Editing a case:
    • While a case is In Progress, most details can be edited freely.
    • When a case is in Ready for Review, you can update select items such as requirement statuses, screening outcomes, and monitoring settings without reworking the case.
  • Approving a case: After reviewing a case in Ready for Review, click Approve to move it to Completed status.


Review Process Overview

There are now two main ways to review a case:

  1.  Quick review using the Review Case window – a read-only summary of individuals, entities, notes, and checks. You might use this if you are approving your own work as a quick review before clicking approve. 

  2. Multi layer review workflow – used when a case moves to Ready for Review, allowing eligible reviewers to officially start and complete the review process.




Reviewing a case (Quick review)

You can view key case information at any time using the Review Case option.

To open the review window:

  1. Navigate to the case

  2. Click the three dots in the top-right corner

  3. Select Review Case

  4. The read-only review window will open

This window allows you to view individuals, entities, case notes, and checks without making any changes. 


Multi layer review workflow 

When a case moves to Ready for Review, workflow is available to formally manage case approvals, allowing multiple stages of review.

There are two ways to assign required reviewers:

Option 1: Manual Assignment

You can manually assign specific users as reviewers within the case. Once assigned:

  • Only those users can begin the formal review

  • Assigned reviewers will see a notification in their dashboard

Option 2: Automatic Assignment (Compliance Rule)

You can configure a compliance rule that automatically assigns the required reviewers when the case reaches Ready for Review.

This allows teams to:

  • Standardise reviewer assignment based on case types, tags, or other criteria

  • Reduce manual admin and improve consistency across cases

    Important: If you have Case Complete automations enabled, these will override any review compliance rules. The case may skip the formal review process if automation criteria are met.

Start a Review

If you are eligible to review the case:

  • You will see a Start Review button at the top of the case

  • Click this to mark that you’ve picked up the review (this prevents others from reviewing at the same time)

  • The button will change to End Review once started

This allows the platform to record:

  • Who started the review

  • When the review was started and completed

    Note: You must be explicitly assigned as a reviewer to see the review notification on your dashboard.

Editing a Case in Ready for Review

While the case is in Ready for Review, you can make certain updates without reworking the case. Editable items include:


Manifest Tab

  • Requirement statuses (Complete, In Progress, Not Applicable)

  • Individual and entity statuses

Screening Tab

  • Overall screening status

  • Screening status notes

  • Uploaded screening reports

  • Individual screening hit statuses and notes

  • Bulk status changes for hits

  • Monitoring toggle

    If you need to change details outside the list above (e.g. edit case information, add requirements, or change the risk assessment), you must rework the case to move it back to In Progress.


Approving a Case

If your workflow allows users to approve their own work then once all information and checks have been reviewed:

  1. Open the case

  2. Click Ready for review 

  3. Click the Approve button in the top-right corner

  4. The case status will change to Completed, and no further edits will be possible