How do I abandon/delete a case? : Help Centre

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How do I abandon/delete a case? Print

Created by: Stephen Fletcher

Modified on: Wed, 18 Sep, 2024 at 1:53 PM

Summary

We understand that there may be instances where you have created a case but no longer wish to proceed.

How to abandon case

Step 1: Navigate to the "More options" menu

Within the case you wish to abandon, click on the "More options" menu (displayed as the three dots in the top right-hand corner).

Step 2: Click "Abandon case"

Once the "More options" menu is open, click "Abandon case" and the case will change to 'Abandoned' status and no longer appear on your Homepage.

S

Stephen is the author of this solution article.

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