We understand that there may be instances where you have created a case but no longer wish to proceed.

How to abandon case

Step 1: Navigate to the "More options" menu


Within the case you wish to abandon, click on the "More options" menu (displayed as the three dots in the top right-hand corner).

Step 2: Click "Abandon case"

Once the "More options" menu is open, click "Abandon case" and the case will change to 'Abandoned' status and no longer appear on your Homepage.