Help Centre

TABLE OF CONTENTS

• Summary
• How to delete a case
• How to abandon case

Summary

We understand that there may be instances where you have created a case but no longer wish to proceed.

How to delete a case

At this stage you do not have the ability to delete a case from your platform. If you do need to permanently delete a case you would need to raise a ticket via the help centre or email help@firstaml.com. 

How to abandon case

Step 1: Navigate to the "More options" menu

Within the case you wish to abandon, click on the "More options" menu (displayed as the three dots in the top right-hand corner).

Step 2: Click "Abandon case" 

Once the "More options" menu is open, click "Abandon case" and the case will change to 'Abandoned' status and no longer appear on your Homepage.