TABLE OF CONTENTS

What is it?

Many workflows in Source depend on email, e.g. when you request document uploads. You can customise the email address from First AML’s default email address (noreply@firstaml.com) to your organisation’s email address (e.g. noreply@customername.com). This guide outlines the process on how to set up a custom email domain on Source. This is typically handled by your IT administrator.


*Please note that this is only available to Optimise and Transform subscriptions only 


Before you begin

Before you start setting up a custom email domain, you need to decide on the following:

Display name: This is the name that will appear as the Sender’s Name. Example: X Company Compliance Team. 

Mailbox name: This is the name of the email address. Example: noreply@ or compliance@. 

Domain name: This is the domain you want to use for your email. Example: x-company.com.


How to connect your domain name to Source

Step 1. Send your selected display, mailbox and domain name(s) to First AML via product@firstaml.com.

Step 2. Once First AML has received your selected custom email domain details, we will configure our system to send emails from your selected address.

As part of this, First AML generates DNS records (CNAMEs) that must be added to the domain (which has been selected previously). These verify that the email is legitimate and can be trusted, and don’t get classified as spam.

Step 3. First AML then provides the DNS records to your IT administrator via email.

Step 4. After the DNS records have been configured by your IT administrator, notify us via product@firstaml.com.

Step 5. On receipt of your notification, our team will validate the DNS records and enable sending emails from your new custom email domain.

That's it! Once these steps are completed, you'll be able to send and receive emails using your custom email domain.



What if someone emails that custom address?

It is up to you to decide and configure how emails to your custom domain are handled. Typically your IT administrator will follow one of two approaches:

  1. A shared mailbox that is monitored by your AML team, or
  2. A rejection rule that doesn't accept email to the 'noreply' mailbox. The rejection rule notifies the sender that the mailbox is unmonitored, and doesn't accept the email.

The 'rejection rule' approach is usually simpler for your team as the data is captured directly into the FirstAML platform, instead of having to be gathered from emails and connected to the corresponding cases.


Need help?

If you run into any difficulties, please get in touch with your Customer Success Manager or contact us via support@firstaml.com.

.