TABLE OF CONTENTS


Summary


Once you've configured your risk assessment form, it can be added to each relevant case. The form can be completed internally, sent to a colleague, or sent directly to a client for completion.



Completing the risk assessment in-case


You can complete the risk assessment directly from within the case:

  1. Open the relevant case.

  2. Under the Manifest, click Case Requirements and then + Add the relevant form.
    Tip: You can set up a compliance rule to automatically add forms as Mandatory, Suggested, or Recommended. Configuring the form as Recommended or Mandatory will automatically add the form to the Risk Assessment sections of your cases. 

  3. Go to the Risk Assessment tab.
  4. Complete the form.

    • You can add comments to individual answers.

    • Progress saves automatically. 

  5. Click Save to capture a version of your response. You can return to edit it at any time.
  6. If the form is a Matter type and includes scoring, a risk level will be automatically calculated when the form is completed. You can manually override the risk rating if required. 




Already completed a risk assessment for this client?


Use the Retrieve feature in the Risk Assessment tab to save time by pulling through a previously completed risk assessment into a case. You'll have the option to review and update the answers before saving a new version.


  1.  Click Retrieve now
  2. Enter the name of the previous case or case reference, then enter
  3. Click the relevant previous case
  4. Click Retrieve *form name*  


Tips:

  1. The Retrieve feature will always pull the latest version of the risk assessment from the selected case.
  2. You can only retrieve risk assessments that use the same version of the form. If the form’s structure or questions have changed since it was originally completed, retrieval won’t be possible.
  3. It’s possible to retrieve a partially completed form- even if the original risk assessment wasn’t marked as complete, any filled-in responses will carry over.





Sending the form to a team member


Option 1: Automatically via Automation Rules


Automations can route the form to a specific person related to the case, for example, the case lead or requester.


To set this up:

  1. Go to Settings > Manifest > Automation Rules.
  2. Click Add Rule.
  3. Name your rule.
  4. Choose Automation Type: Send Risk Assessment.
  5. Select the relevant form type.
  6. Choose who to send it to (Case Lead, Case Requestor, Case Contact).
  7. (Optional) Add When or Except When conditions to tailor the rule (e.g. Except when CDD level is Simplified).
  8. Click Save.


Once the rule is triggered on a case, the selected team member will receive an email containing a secure web form link to complete the risk assessment. When they submit the form, your team will be notified, and the completed version will automatically appear in the Risk Assessment section of the case.



Option 2: Manually from a case

To send the form manually:

  1. Open the relevant case.
  2. Under the Manifest, click Case Requirements and + Add the relevant form.
  3. Click Send Requirements from the quick actions panel.
  4. Select the requirements you want to send.
  5. In the Recipients field, choose a colleague from the dropdown.
  6. Click Send.


Once your colleague completes the form, you’ll be notified, and the completed version will be visible in the Risk Assessment section.



Sending the form to a client


To send the risk assessment externally:

  1. Open the relevant case.
  2. Under the Manifest, click Case Requirements and + Add the relevant form.
  3. Click Send Requirements from the quick actions panel.
  4. Select the relevant requirements.
  5. In the Recipients field, enter your client’s email address.
  6. Click Send.


Once your client completes the form, you’ll be notified. The completed form will appear in the Risk Assessment section of the case.