TABLE OF CONTENTS
- Summary
- Duplicate detected
- How matching works:
- How to de-duplicate:
- After dismissing a duplicate:
- Sync required
- How to sync:
- Retrieving information
- Retrieving individuals
- Retrieving Entities
- Retrieving Requirements
Summary
The Manifest tab is the hub for progressing your due diligence checks in a case. This tab lists all individuals and entities being verified, and it includes alerts to help you manage data- specifically around duplicates and syncing.
This article explains how to identify and resolve duplicates, understand syncing behaviour, and retrieve existing information from other cases.
Duplicate detected
The Duplicate detected alert appears when the platform finds a potential match for an individual or entity already verified elsewhere on your platform.
How matching works:
The platform checks for matches based on legal or preferred name, email address, and phone number.
The search includes inactive as well as active profiles.
The matching is “fuzzy”, meaning similar but not exact details (e.g. case-insensitive name matches or email matches even with minor variations) can trigger a match.
How to de-duplicate:
Click the Duplicate detected alert in the Manifest tab.
A panel opens showing potential matches with key details (name, email, phone, etc.).
If none of the matches apply, click “No match” to dismiss.
If a match is found:
Select the correct match.
When prompted, select the information you want to merge (e.g. Legal name, DOB)*
Click Retrieve Individual to pull through verified information.
*You will only see this if any of the fields don't exactly match the previously collected information.
After dismissing a duplicate:
You can re-run the duplicate search at any time via the context menu (three dots next to the individual or entity name).
Sync required
The Sync required alert appears when the same individual or entity is being verified across multiple in-progress cases and something has changed in one of those cases.
This alert prompts you to review and sync the profile to reflect the most up-to-date data.
How to sync:
- Click 'Sync required'
- Select which information to sync
- Click 'Sync Data'
Retrieving information
Retrieving allows you to pull verified information from existing profiles into your current case, saving time and avoiding unnecessary duplication.
You can retrieve either individuals or entities, depending on your workflow.
Retrieving individuals
You can retrieve individuals in several ways:
1. During individual case creation (one individual)
Enter the individuals name
If the individual already exists in the platform, the system may flag a match.
Click the relevant match - this will retrieve all existing information into the new case.
If you cannot find your client and you have verified them before you may need to go back to their original case and ensure that they have been placed into the 'passed' status
2. From the Quick Actions panel
In an existing case, click Add individual.
Type the name of the individual
If the individual already exists in the platform, the system may flag a match.
Click the match, then click Save to pull through verified details and requirements.
3. Via the entity structure (Structure tab)
When adding an individual to an entity structure, search for an existing profile.
If a match is found, retrieve their profile and associated requirements.
Verification report history
The Verification report 'History' contains historical verification reports at a case and profile level.
- Case = All reports run within the case
- Profile summary = Verification reports within previous cases that the individual is associated with. Click through the list of previous reports to review the underlying results.
Retrieving Entities
You can retrieve entities either during case creation or through the Structure tab of a case.
1. During entity case creation
- Enter the entity name
If the entity already exists in the platform, the system may flag a match.
- Click the relevant match - this will retrieve all existing information into the new case.
- If you cannot find your client and you have verified them before you may need to go back to their original case and ensure that they have been placed into the 'passed' status
2. Via the Structure Tab
Go to the Structure tab in your case.
Click Edit
Click the blue +
Type the name of the entity- If a match is found, this will be flagged.
Click the match
Click Add Entity.
What gets retrieved
Individuals:
Profile information like name, date of birth, address.
Requirements dependant on checking box or not.
Entities:
All profile information for the entity.
Any linked individuals or child entities already verified.
Requirements dependant on checking box or not.
Retrieving Requirements
When retrieving requirements from a profile into a case, you can choose between replacement and non-replacement of the requirements on the profile. The tick box defaults to checked, to use the non-replacement path you would need to uncheck the box before retrieving the profile into the case
- Any requirements that are also on the profile (and exist on another case) are deleted from the case entity/individual.
- All requirements are then retrieved in from the profile at the status they were in, completed, received or open.
- The Individual Verification Details requirement status is reset to open/required.
- For example, if it was previously marked as Completed or Received, it will move back to Open/Required.
- This allows the EIV form to be resent as needed. If this does not need to be resent you can mark the verification details as completed.
Non-replacement (checkbox unticked)
- Existing requirements on the case entity/individual stay in place.
- Any additional requirements from the profile are also retrieved, as long as:
- The requirement allows multiple, or
- The requirement does not allow multiple but is not already present on the entity/individual.
- The Individual Verification Details requirement status remains unchanged.
- For example, if it was already Completed, it will stay as Completed.
