TABLE OF CONTENTS

Summary


The Manifest tab is the hub for progressing your due diligence checks in a case. This tab lists all individuals and entities being verified, and it includes alerts to help you manage data- specifically around duplicates and syncing.


This article explains how to identify and resolve duplicates, understand syncing behaviour, and retrieve existing information from other cases.


Duplicate Detected


The Duplicate detected alert appears when the platform finds a potential match for an individual or entity already verified elsewhere on your platform.

How matching works:

  • The platform checks for matches based on legal or preferred name, email address, and phone number.

  • The search includes inactive as well as active profiles.

  • The matching is “fuzzy”, meaning similar but not exact details (e.g. case-insensitive name matches or email matches even with minor variations) can trigger a match.



How to de-duplicate:

  1. Click the Duplicate detected alert in the Manifest tab.

  2. A panel opens showing potential matches with key details (name, email, phone, etc.).

  3. If none of the matches apply, click “No match” to dismiss.

  4. If a match is found:

    • Select the correct match.

    • When prompted, select the information you want to merge (e.g. Legal name, DOB)* 

    • Click Retrieve Individual to pull through verified information.


*You will only see this if any of the fields don't exactly match the previously collected information. 





After dismissing a duplicate:

You can re-run the duplicate search at any time via the context menu (three dots next to the individual or entity name).


Sync Required


The Sync required alert appears when the same individual or entity is being verified across multiple in-progress cases and something has changed in one of those cases.


This alert prompts you to review and sync the profile to reflect the most up-to-date data.


How to sync: 

  1. Click 'Sync required'
  2. Select which information to sync
  3. Click 'Sync Data' 



Retrieving Information


Retrieving allows you to pull verified information from existing profiles into your current case, saving time and avoiding unnecessary duplication.


You can retrieve either individuals or entities, depending on your workflow.


Retrieving Individuals


You can retrieve individuals in several ways:


1. During individual case creation (one individual) 

  • Enter the individuals name

    • If the individual already exists in the platform, the system may flag a match.

  • Click the relevant match - this will retrieve all existing information into the new case.





2. From the Quick Actions panel

  • In an existing case, click Add individual.

  • Type the name of the individual

  • If the individual already exists in the platform, the system may flag a match.

  • Click the match, then click Save to pull through verified details and requirements.



3. Via the entity structure (Structure tab)

  • When adding an individual to an entity structure, search for an existing profile.

  • If a match is found, retrieve their profile and associated requirements.




What gets retrieved:

  • The latest version of all requirements from other cases you have permission to access.

  • Profile information like name, date of birth, address.


Verification report history


The Verification report 'History' contains historical verification reports at a case and profile level. 


  • Case = All reports run within the case 
  • Profile summary = Verification reports within previous cases that the individual is associated with. Click through the list of previous reports to review the underlying results.     


Retrieving Entities


You can retrieve entities either during case creation or through the Structure tab of a case.


1. During entity case creation 

  • Enter the entity name

    • If the entity already exists in the platform, the system may flag a match.

  • Click the relevant match - this will retrieve all existing information into the new case.





2. Via the Structure Tab

  1. Go to the Structure tab in your case.

  2. Click Edit 

  3. Click the blue + 

  4. Type the name of the entity- If a match is found, this will be flagged. 

  5. Click the match 

  6. Click Add Entity.





What gets retrieved:

  • All profile information for the entity.

  • Any linked individuals or child entities already verified.

  • All latest requirements for the entity and its related profiles, based on your access permissions.