TABLE OF CONTENTS


Summary

The alerts dashboard is your central location for managing key compliance alerts in the platform. It helps ensure you never miss an alert - such as re-verifying a client due to an expired ID or an upcoming CDD refresh.


What is the alerts dashboard?

The Alerts Dashboard surfaces actionable items based on system rules and alert configurations. It gives your compliance and operations team visibility into tasks that require follow-up to stay aligned with AML obligations.


You can access the Alerts Dashboard directly from the homepage if you have the appropriate permissions. Alerts are visible to all users with access to the homepage, including Compliance Administrators, Approvers, and Members


Current alerts types

1. ID expiry alerts

These alerts notify you when an identification document is:

  • Already expired

  • Due to expire within the next 12 months (with a visual pill warning in the case manifest)

What you can do from the Alerts Dashboard:

  • View all individuals with upcoming or expired ID documents

  • Click through to the relevant case or individual

  • Update the document or request new ID from the client

 More on ID expiry alerts

2. Ongoing Customer Due Diligence (OCDD) refresh alerts

These alerts are triggered based on your organisation’s configured CDD refresh cadence (e.g. every 12 months for standard-risk clients).

Where they appear:

  • On the final section of the homepage, sorted by re-verification due date (most urgent at the top)

What you can do:

  • Click the alert to open the case

  • Create a new case for the re-verification process

  • Once the individual or entity is marked as PASS, the cadence resets and the alert disappears

  • If marked as FAIL, the alert is removed, and that subject is excluded from future OCDD reminders


More on OCDD Refresh 




Tips

  • Use the filter and sort tools to prioritise the most urgent items

  • Clear alerts promptly to keep your dashboard focused and up to date