TABLE OF CONTENTS
- Summary
- When to use an override
- How to override a result
- What happens after an override
- Override guidance by category
- Full Name
- Date of Birth
- Address
- Government ID
- Anti-Tampering
- Screening Categories
Summary
Authorised users in the First AML Platform can manually override verification report results for KYC, biometric, antitampering and screening checks. This allows you to record a justified decision when a verification result has failed or triggered a match, but you have confirmed the information is correct through other reliable sources.
Overrides are logged with the user name, date, time, and justification for audit purposes.
Only users with the following roles can override results:
- Compliance Admin
- Compliance Approver
- Compliance Office Approver
- Compliance Member
- Compliance Office Member
When to use an override
Overrides should only be used after reviewing the failed check or match in detail and confirming the correct result through independent, official documentation or other reliable evidence.
Common reasons for overrides include:
Name variations or recent changes not reflected in data sources
Date of birth or address mismatches due to formatting or recent moves
Valid government IDs not matching due to database lag or formatting issues
Anti-tampering flags caused by glare, poor image quality, or non-critical differences
Screening matches confirmed as false positives
Important: An override is not a “pass” shortcut - it is a compliance decision that must be justified and documented.
How to override a result
Open the Verification Report for the individual.
Click the relevant check status tile (e.g., Name, DOB, Address, ID Validity, Anti-Tampering, Biometric, Screening categories).
Review the section details to understand why the check failed or matched.
Click Override.
In the override modal:
Enter a justification for the override - include what documents you reviewed and why the failure/match can be disregarded.
Click Confirm Override.
The tile will update to show the overridden status, and your notes will be recorded in the audit log.
What happens after an override
The check status tile will update to show the overridden result.
If all failed/matched tiles are overridden, the banner on the Personal Details page will change to green.
All overrides are recorded with:
Date and time
User who performed the override
Justification entered
Override guidance by category
Full Name
Occurs when the provided name doesn't match verification sources.
Override if you have verified the name via official documents such as birth certificates, passports, or government-issued IDs.
Consider name variations, spelling differences, or recent name changes.
Date of Birth
Appears when the provided DOB doesn't match verification sources.
Override if confirmed via official documents (birth certificate, passport, national ID).
Double-check the date matches exactly, including day/month order.
Address
Occurs when the provided address cannot be verified.
Override if confirmed via utility bills, bank statements, or official correspondence.
Consider recent moves, formatting differences, or incomplete postal data.
Government ID
Occurs when the government ID number cannot be verified.
Override if you have physically examined the ID and confirmed its authenticity.
Check security features and ensure the ID is not expired, lost, or stolen.
Anti-Tampering
Flagged when signs of ID alteration are detected.
Override if you have reviewed the caution/failure reasons and confirmed the ID is genuine.
External factors (glare, poor lighting) can cause false flags.
Screening Categories
(PEP, Sanctions, Warnings, Fitness & Probity, Adverse Media)
Override by reviewing the Screening Report, confirming the match is a false positive, and updating the screening status accordingly.