TABLE OF CONTENTS


Auto-Sending ID forms to individuals on case submission

The Auto-Send ID Form feature allows ID forms to be automatically sent to individuals as soon as they are submitted to a Source case. This can help save time and ensure faster case progression. 


When the auto-send ID form will not trigger

The ID form will not be sent automatically if any of the following conditions are met:

  1. Case includes entities
    • This feature only works for cases containing individuals only. If an entity is present, the form will not be sent automatically.
  2. Individual is not required or not set as case contact
    • The individual must have the "Required" status and be assigned as the case contact.
  3. Individual is a duplicate
    • If the individual already exists in your Source platform, the system will not send the form automatically.
  4. Case notes are included
    • If case notes are submitted along with the case, the ID form will not be sent automatically.


What happens if conditions are not met

If any of the above restrictions apply, the auto-send will not occur. You will need to manually send the ID form to the individual(s) in the case.


Conditions for Auto-Send via Source platform

The system will only automatically send EIV emails when all of the following conditions are met:

  1. The individual has a valid email address.
  2. The case moves from Draft to In Progress.
    • This restricts the user role to Frontline or Team Member.
  3. The individual’s VIC (Verification Type) meets the conditions outlined in the VIC Rules section below.


Email is sent to:

  1. Case contact (if they have an email).
  2. If no case contact, the first individual with an email.


EIV Auto-sent email rules via Public API

Auto-Send will only occur if:

  1. Case is created via Public API.
  2. Individual needs verification and has a valid email address.
  3. The individual’s VIC (Verification Type) meets the conditions outlined in the VIC Rules section below.


Verification type rules 

The individual’s verification type and the information provided determine whether the Auto-Send email will be sent.

Screening

  • If Date of Birth (DOB) is entered → No email sent.
  • If no DOB entered → Email sent.


KYC (Name, Date of Birth, Address) 

  • Email always sent, given an address is submitted.
  • Address is mandatory in the APP.


Things to be mindful of

When using the Auto-Send ID Form feature:

  • Ensure the contact email is correct upon submission

    • The ID form will be sent immediately once the case is submitted.

    • If the contact email is incorrect, the wrong person will receive the form.

    • If you have automated follow-ups enabled, these will also be sent to the incorrect address until it is noticed.

  • Confirm the case is ready for client contact

    • Make sure the case is at a stage where you want the client to be contacted.

    • If the client is contacted too early, they may not complete the ID form when needed, which could delay your process.


Enabling the auto-send feature

  • By default, this feature is turned off.
  • To enable it, contact First AML via your Customer Success Manager or email help@firstaml.com.


FAQ


Can I have this for SMS on case submission?
This is currently only for email ID forms.

Can I have this for Secure Webforms?
This is only for cases which only require individuals. If you are sending a secure webform it is best to manually ensure you are requesting all the correct information.