TABLE OF CONTENTS



Summary

You can send communications from the platform in several ways, depending on how you wish to share the ID form or secure webform with your clients.

  • EIV (Electronic Identity Verification): the platform's ID verification form, used to collect and verify an individual's identity documents.
  • Source: First AML's platform.
  • Secure webform: a form hosted on the platform that a client fills in directly (e.g. a risk assessment or custom form), sent via a secure, trackable link rather than as an email attachment.


Before you start

  • SMS sending requires the individual to have a mobile number on file.
  • Agents can only send the initial form during case creation.
  • Team Members can only carry out in-person verification, they can't send a form (email, SMS, or webform).


ID Forms

You can send the ID form via email, secure webform, or SMS, or you can copy a link to send it yourself outside of the platform.


SMS ID forms must be sent manually, including both the initial and follow-up SMS. The second SMS must be sent at least 24 hours after the first one.



Sending the EIV email

  1. From the case, go to the Manifest tab and select the individual's ID requirement.
  2. Choose Email as the sending method.
  3. Confirm the recipient's email address.
  4. Click Send.




Sending the EIV SMS

  1. From the case, go to the Manifest tab and select the individual's ID requirement.
  2. Choose SMS as the sending method.
  3. Confirm the individual's mobile number.
  4. Click Send.

Remember: the second SMS must be sent manually, at least 24 hours after the first



Copying the EIV link

  1. From the case, go to the Manifest tab and select the individual's ID requirement.
  2. Choose Copy link.
  3. Click Copy to copy the link to your clipboard.
  4. Paste the link into your own email or message to send outside of Source.




Secure Webforms

Secure webforms can be sent directly from the platform or by copying the form link and sending it through your own external communication channels, such as your business email.

Sending the secure webform from Source

  1. From the case, go to the Manifest tab and select the relevant form requirement.
  2. Choose to send it directly from the platform.
  3. Confirm the recipient.
  4. Click Send.



Copying the secure webform link

  1. From the case, go to the Manifest tab and select the relevant form requirement.
  2. Choose Copy link.
  3. Click Copy to copy the link to your clipboard.
  4. Paste the link into your own email or message to send outside of Source.



You can also copy the secure webform link to send to a recipient outside of the case or user list. You'll need to enter both their email and their name — the correct name is important so you know who has answered the questions or uploaded the documents.



Please note: "not needed" status for an individual will only cancel their open requirements (ie platform emails for follow ups) if they are the case contact (one receiving the emails). 


Automated Email Follow Ups
Emails sent from the platform can include automated follow ups. These can run on the default cadence (days 2, 4, 7, and 10) or a custom cadence that you’ve chosen. More on Automated reminders 

Note: If you choose to use a copy link and send it through your own email, these cases will not be included in the automated reminders. You will need to manually follow up with your client, as Source cannot track or send reminders for communications sent outside the platform.

Also Secure Webform links expire after 35 Days.