Account FAQs

Forgot your password/Setting one up
If you have forgotten your password or if the link to set up your password has expired, you can follow these instructions to log into the First AML platform...
Wed, 18 Sep, 2024 at 2:06 PM
How do I complete the verification form?
TABLE OF CONTENTS Summary  Note for individuals residing in China How to complete the identity verification form - mobile Step by step Tutorial - Mobil...
Fri, 20 Dec, 2024 at 9:23 AM
How to assign a case
Once a case has been created in the platform, you have the abilitiy to assign other team members who may need access to the case.   How to assign a case...
Wed, 18 Sep, 2024 at 2:07 PM
Troubleshooting email and SMS errors
Mobile number country not supported If this error message comes up, please note that the individual's mobile number is not supported and an SMS cannot...
Wed, 18 Sep, 2024 at 2:07 PM
How to download a case report
Summary  This article will guide you on how to download a case report for your internal records. This report includes an overview of the case details such ...
Wed, 18 Sep, 2024 at 2:08 PM
How to download case documents
Summary  Source Platform users with the relevant permissions have the ability to download underlying documents from cases. The 'download all' funct...
Wed, 18 Sep, 2024 at 2:08 PM