TABLE OF CONTENTS


This guide explains how to complete your identity verification form using your desktop, uploading photos of your ID from your computer.


Note for individuals residing in China

If you're currently residing in China, Chinese data laws mean you can't access this electronic form. See About the identity verification form for manual verification options.


Before you start

  • You need a photo of your ID saved on your computer: your passport's ID page, or the front (and back, for NZ) of your driver licence, or the front and back of your national ID card.
  • We only accept clear photographs. Scans and photocopies aren't accepted.
  • Don't have your ID photos saved on your computer? You can switch to your phone partway through this form. See How to complete the identity verification form: desktop to mobile.


Get started

  1. Open the email with your verification form link.

  2. Select Verify [name]'s ID.
  3. Once the form opens, click Get started.

    Please note the video below does not have audio.

  1. Click the tick box to turn it green. This gives consent for First AML to verify your information electronically.
  2. Click I accept.

    Email containing the consent link


 Select your country and ID type

  1. Click the white box and select the country your ID is from. Scroll the list or start typing to search.
  2. Select Passport, Driver Licence, or National ID, depending on which document you're using.
  3. Click Next.

 

Country selector and ID type options: Passport, Driver Licence, National ID.

Let's verify your identity

  1. Click Next.

    Verify your identity page with next button highlighted green


Upload your ID

  1. Click or upload photo - no scans or photocopies.
  2. Click Upload photo.
  3. Don't have your ID photo saved on your computer? Click Continue on phone instead, and follow the steps in How to complete the identity verification form: desktop to mobile from step 6 onward.

    Upload screen with the Upload photo button and the Continue on phone option.


Upload your photo

  1. Select your ID document to upload.
  2. If the details are clear and unobstructed, click Upload. If not, click Redo and choose a clearer photo.


ID photo review screen with the Upload and Redo buttons.


Record your video

  1. Click Record video.
  2. Position your face within the oval frame.
  3. Click the red camera icon to start recording.
  4. Turn your head left or right as instructed, then face forward, and click Finish recording.
  5. Click Upload if you're happy with your video, or Redo to record again.
  6. Click Next.


ID details

  1. Check your ID details, which fill in automatically: ID, licence or passport number; version number (NZ licence only); expiry date; first name; middle name (if any); last name; date of birth.
  2. Click Next.


Other details

  1. Enter your contact details, citizenship, and address. Click each field to bring up the keypad.
  2. Once every field is complete, click Submit.


Form complete

Once you've submitted your form, you'll see a confirmation screen.


Confirmation screen shown after submitting the identity verification form.

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