The First AML Platform offers different user roles to provide flexibility and control over access and permissions. User roles determine the level of functionality and access each user has within the platform. 


For organisations with multiple offices/teams, "offices" can be created in the platform. With this feature, you can control the visibility of cases to specific staff, ensuring that staff members can only view cases associated with their respective office. 


This article provides an overview of each user role and their respective permissions, whether your organisation has "offices" set up or not. If you have any further questions or need assistance, please reach out to your Onboarding Specialist or our Support Team.



TABLE OF CONTENTS




Office-Based roles


If your account is setup as an ‘Office-based’ account, when creating a user, you will see the following role options:



Roles and permissions:



*(Please note the following roles are not recommended for Real Estate and Office/Team Admin’s cannot assign compliance roles):

  • Office Admin

  • Team Admin

  • Office Assistant

  • Team Member



Non-Office-Based roles


If your account is setup as an Non-Office-Based’ account, when creating a user, you will see the following role options:



Roles and permissions:



How to edit user roles


To edit user roles, you must have a role including User management permissions in the above tables.


Step 1: Click on the ‘Users’ Tab on the left navigation bar

Step 2: Click on the Grey Pencil on the right of the user details

Step 3: Click on the ‘Role’ field to drop down the options and select the role

Step 4: Click ‘Save user’