TABLE OF CONTENTS



The ‘Manifest’ tab is a centralised hub that offers a complete overview of the status and progress of a case. This feature provides a single source of truth, enabling users to easily understand what is required, take appropriate actions, and stay informed about the status of those actions.


This feature enables users to:

  1. Intuitively understand the recommended actions to advance the case for each requirement.
  2. Initiate actions to fulfil the requirements, such as uploading documentation, gathering and verifying client information or sending out email or SMS requests.
  3. Track the progress of a case and its requirements


Table View - New!

Understand which actions to take on a case

The ‘Manifest’ tab lets users add ‘requirements’ to the case. Think of a requirement like a task that needs to be completed or collected e.g. company extract, passport etc. Requirements can be added at case, entity, and individual levels.


When creating a case, the manifest page will automatically populate with helpful suggestions based on pre-set compliance rules. Users have the flexibility to accept or dismiss these suggestions based on their compliance program.  You can click on the tick next to the requirement to accept or dismiss the suggestion.


Add requirements

Add requirements with the ‘Add requirements’ functionality under ‘Quick actions’.

  1. Navigate to the right side of the screen and then click ‘Add requirements’. This will load a slide-out drawer on the right-hand side of the screen.
  2. Search or select one or more requirements from the dropdown list of requirements. You can use the ‘SELECT ALL’  button if you want to add the same requirements to multiple individuals or entities.
  3. Click ‘Add requirements’
    1. Please note that a requirement can be assigned to only one ‘level’ at a time: either the case, an individual, or an entity. For example, a proof of address cannot be simultaneously assigned to both an individual and an entity.
  4. The selected requirements will now populate under the entity, individual or case.


Trigger actions to complete the requirements

The ‘Manifest’ tab enables users to take actions on a case which could include uploading documentation, collecting information from clients, sending out an identity verification request via email or SMS or verifying an individual in person.


Upload documentation

  1. Click the relevant individual or entity in the table view. A slide-out drawer will appear on the right-hand side of the screen.
  2. Navigate to the ‘Requirements’ section on the left-hand sidebar of the slide-out and click the ‘Add’ icon in the right-hand corner.
  3. This will trigger a second slideout. You can search or select the relevant requirement to add. Then click ‘Add requirements’.
  4. Click on the relevant requirement and then click ‘Select files’ to open your File Explorer, or drag and drop the relevant document into the grey box
    1. Optional step: rename the document by selecting the text of the file name and editing the field
  5. Click ‘Save and mark as complete’
  6. To reset the status of the requirement, click the three dots to the right of the requirement and select 'Reset status’.  You may want to reset the status of a requirement if you think the received documentation is incomplete and want to resend the requirement to the client for them to submit the documentation again.


Collect information from clients

  1. Ensure the person you want to collect information from is added to the case as an individual and that you have added their email address. You can add an individual by clicking ‘Add individual’ and following the Add individual workflow. Please refer to this article for more information on how to create an individual case.
  2. Navigate to ‘Quick actions’ and click ‘Send requirements’.  A slide-out will pop out on the right-hand side. If you wish to add any additional requirements, click the ‘Add requirements’ button on the bottom left of the slide-out.  This will take you to the add requirement workflow.  You can click ‘Back’ once done to navigate back to the ‘Send requirements’ workflow.
  3. Select the requirements you want to request by clicking them individually or select all by clicking 'select all'. To unselect requirements, click the checkbox.
  4. Once all relevant requirements are selected, click ‘Send requirements’
  5. Select the individual to send the request to by using the ‘To’ field.
  6. Click ‘Send’.


Send out an Electronic Identity Verification (EIV) request via email or SMS

  1. Click on the individual within the table view.
    1. Ensure the person you want to collect information from is added to the case as an individual and that you have added their email address and/or mobile number.
  2. Click ‘Send EIV email’ or ‘Send EIV SMS’. A slide-out drawer will appear to the right with a message preview.
  3. Click ‘Send’ to send the EIV form.



Verify in-person

  1. Click on the individual within the table view, and click ‘Verify now’.

  2. A slide-out will appear on the right-hand side. Follow our step-by-step guide here


Review documents

  1. Click  on the individual or entity within the table view, and click the relevant requirement

  2. Click ‘View’. The document will open in a new tab for review


Update an entity or individual status

Change the status of the entity or individual to Pass, Fail, Not Needed, or Consider by clicking ‘Required’


Select, Filter & Search Requirements


Filter

You can filter within the Manifest by the type and status of the requirement or the individual/entity. You can select one or multiple conditions within the filter.

To do so, navigate to the top of the case, click the filter icon next to the 'Add individual' button to see the full dropdown of filters, and select the filter(s) by clicking the checkbox.

To un-filter the Manifest, click on the filter icon and select 'Clear filters'.

You can filter by the following types:

  • Case
  • Individual
  • Entities

You can filter by the following individual/entity statuses:

  • Pass
  • Required
  • Fail
  • Not Needed
  • Consider

You can filter by the following requirement statuses:

  • Attention requirement
  • Completed
  • Pending
  • Suggested

You can filter by the following actions:

  • Report to review
  • Verification issues


You can search the Manifest using the search bar next to the filter icon. An error message will be shown if the requirement, individual or entity cannot be found. 

If the requirement cannot be found you can easily add a requirement to the case.


Tracking case progress

The ‘Manifest’ tab enables users to identify and track the progress of a case and all the related individuals, entities and requirements. You can track progress at a glance using the Case data banner.


The case data banner lists the following information:

  • No. of individuals that are marked as 'completed'
  • No. of entities that are marked as 'completed'
  • No. of requirements that are marked as 'completed'
  • No. of screening reports that require review
  • No. of verification failure flags that require review

When you click on the tile of each statistic it will automatically filter the Manifest to show only the applicable requirements and individuals/entities.


To un-filter the Manifest, click on the case data button to reset or click on the filter icon and select 'Clear filters'.


Case Alerts

The ‘Manifest’ tab enables users to identify and track the progress of a case and all the related individuals, entities and requirements. You can track and action alerts for individuals and entities involved in your case.


Hover over the alert in the ‘Alerts’ column to see what type of alert was triggered and click directly on the alert to view more information.


Alerts can be shown for the following situations:

  • Requirement is received e.g. documents, identity verification information
  • Exception has been added
  • Screening hits to be reviewed
  • Verification failures for name, date of birth, ID-anti-tampering, biometrics etc.


Toggle to Card View

If you prefer the card view of the Manifest, navigate to the search bar and click ‘Card view’. This will change the view from the table view back to the card view.


Card View

Understand which actions to take on a case

The ‘Manifest’ tab enables users to add ‘requirements’ to every entity and individual within a case.


When creating an entity case, the manifest page will automatically populate with helpful suggestions. Users have the flexibility to accept or dismiss these suggestions based on their compliance program. By clicking 'accept', the requirement is added to the entity, while clicking 'X' dismisses the suggestion.



Add requirements with the ‘Add requirement’ button. 


  1. Click ‘Add requirement’
  2. Select one or more requirements from the dropdown list of requirements
  3. Click ‘Add requirements’
  4. The selected requirements will now populate under the entity/individual.



Trigger actions to complete the requirements:


The ‘Manifest’ tab enables users to take actions on a case which could include uploading documentation, collecting information from clients, and sending out an EIV request via email or SMS.


Upload documentation:

  1. Click the relevant requirement
  2. Click ‘Select files’ to open your File Explorer, or drag and drop the relevant document into the grey box
  3. Optional step: rename the document by selecting the text of the file name and editing the field
  4. Click ‘Save and mark as complete’
  5. To reset the status of the requirement, click the three dots to the right of the requirement and select 'Reset status'.




Collect information from clients:

  1. Ensure the person you want to collect information from is added to the case as an individual
  2. Click ‘Select requirements’
  3. Select the requirements you want to request* by clicking them individually or select all by clicking 'select all'. To unselect requirements, click the checkbox. 
  4. Once all relevant requirements are selected click ‘Create request email’
  5. Select the individual to send the request to by using the ‘to’ field
  6. Click ‘Send request’




Send out an EIV request via email or SMS

  1. Click ‘Verification details’ under the relevant individual's profile
  2. Click ‘Send email’ or ‘Send SMS’
  3. Click ‘Send request’



Click ‘Verification details’ under the relevant individual's profile, and click ‘Copy form link’



Verify in-person

  1. Click ‘Verification details’ under the relevant individual's profile
  2. Click ‘Verify in-person’, and follow our step by step guide here



Review documents


  1. Click the relevant requirement
  2. Click ‘View’




Update an entity or individual status


Change the status of the entity or individual to Pass, Fail, Not Needed, or Consider by clicking ‘Required’



Select, Filter & Search Requirements

Filter


You can filter within the Manifest by the type and status of the requirement or the individual/entity. You can select one or multiple conditions within the filter. 


To do so, navigate to the top of the case, click the filter icon next to the 'Add individual' button to see the full dropdown of filters, and select the filter(s) by clicking the checkbox. 


To un-filter the Manifest, click on the filter icon and select 'Clear filters'.


You can filter by the following types:

  • Case
  • Individual
  • Entities

You can filter by the following individual/entity statuses:

  • Pass
  • Required
  • Fail
  • Not Needed
  • Consider


You can filter by the following requirement statuses:

  • Attention requirement
  • Completed
  • Pending
  • Suggested


You can filter by the following actions:

  • Report to review
  • Verification issues


Search

You can search the Manifest using the search bar next to the filter icon. An error message will be shown if the requirement or entity cannot be found.


Select All

You can multi-select and select all the requirements when generating a request email.



Tracking case progress

The ‘Manifest’ tab enables users to identify and track the progress of a case and all the related individuals, entities and requirements. You can track progress at a glance using the Case data banner.


The case data banner lists the following information:

  • No. of individuals that are marked as 'completed'
  • No. of entities that are marked as 'completed'
  • No. of requirements that are marked as 'completed'
  • No. of screening reports that require review
  • No. of verification failure flags that require review 


When you click on the tile of each statistic it will automatically filter the Manifest to show only the applicable requirements and individuals/entities. 


To un-filter the Manifest, click on the filter icon and select 'Clear filters'.