The ‘Manifest’ tab is a centralised hub that offers a complete overview of the status and progress of a case. This feature provides a single source of truth, enabling users to easily understand what is required, take appropriate actions, and stay informed about the status of those actions.


This feature enables users to:

  1. Intuitively understand the recommended actions to advance the case for each requirement.
  2. Initiate actions to fulfil the requirements, such as uploading documentation, gathering and verifying client information or sending out email or SMS requests.
  3. Track the progress of a case and its requirements

TABLE OF CONTENTS



Video demonstration




Understand which actions to take on a case


The ‘Manifest’ tab enables users to add ‘requirements’ to every entity and individual within a case.


When creating an entity case, the manifest page will automatically populate with helpful suggestions. Users have the flexibility to accept or dismiss these suggestions based on their compliance program. By clicking 'accept', the requirement is added to the entity, while clicking 'X' dismisses the suggestion.



Add requirements with the ‘Add requirement’ button. 


  1. Click ‘Add requirement’
  2. Select one or more requirements from the dropdown list of requirements
  3. Click ‘Add requirements’
  4. The selected requirements will now populate under the entity/individual.



Trigger actions to complete the requirements:


The ‘Manifest’ tab enables users to take actions on a case which could include uploading documentation, collecting information from clients, and sending out an EIV request via email or SMS.


Upload documentation:

  1. Click the relevant requirement
  2. Click ‘Select files’ to open your File Explorer, or drag and drop the relevant document into the grey box
  3. Optional step: rename the document by selecting the text of the file name and editing the field
  4. Click ‘Save and mark as complete’
  5. To reset the status of the requirement, click the three dots to the right of the requirement and select 'Reset status'.




Collect information from clients:


  1. Ensure the person you want to collect information from is added to the case as an individual
  2. Click ‘Select requirements’
  3. Select the requirements you want to request* by clicking them individually or select all by clicking 'select all'. To unselect requirements, click the checkbox. 
  4. Once all relevant requirements are selected click ‘Create request email’
  5. Select the individual to send the request to by using the ‘to’ field
  6. Click ‘Send request’




Send out an EIV request via email or SMS


  1. Click ‘Verification details’ under the relevant individual's profile
  2. Click ‘Send email’ or ‘Send SMS’
  3. Click ‘Send request’



Copy EIV form link


Click ‘Verification details’ under the relevant individual's profile, and click ‘Copy form link’



Verify in-person


  1. Click ‘Verification details’ under the relevant individual's profile
  2. Click ‘Verify in-person’, step by step guide here:



Review documents


  1. Click the relevant requirement
  2. Click ‘View’




Update an entity or individual status


Change the status of the entity or individual to Pass, Fail, Not Needed, or Consider by clicking ‘Required’



Select, Filter & Search Requirements


Filter


You can filter within the Manifest by the type and status of the requirement or the individual/entity. You can select one or multiple conditions within the filter. 


To do so, navigate to the top of the case, click the filter icon next to the 'Add individual' button to see the full dropdown of filters, and select the filter(s) by clicking the checkbox. 


To un-filter the Manifest, click on the filter icon and select 'Clear filters'.


You can filter by the following types:

  • Case
  • Individual
  • Entities

You can filter by the following individual/entity statuses:

  • Pass
  • Required
  • Fail
  • Not Needed
  • Consider


You can filter by the following requirement statuses:

  • Attention requirement
  • Completed
  • Pending
  • Suggested


You can filter by the following actions:

  • Report to review
  • Verification issues


Search


You can search the Manifest using the search bar next to the filter icon. An error message will be shown if the requirement or entity cannot be found.


Select All


You can multi-select and select all the requirements when generating a request email.



Tracking case progress


The ‘Manifest’ tab enables users to identify and track the progress of a case and all the related individuals, entities and requirements. You can track progress at a glance using the Case data banner.


The case data banner lists the following information:

  • No. of individuals that are marked as 'completed'
  • No. of entities that are marked as 'completed'
  • No. of requirements that are marked as 'completed'
  • No. of screening reports that require review
  • No. of verification failure flags that require review 


When you click on the tile of each statistic it will automatically filter the Manifest to show only the applicable requirements and individuals/entities. 


To un-filter the Manifest, click on the filter icon and select 'Clear filters'.