The ‘Manifest’ tab is a centralised hub that offers a complete overview of the status and progress of a case. This feature provides a single source of truth, enabling users to easily understand what is required, take appropriate actions, and stay informed about the status of those actions.


This feature enables users to:

  1. Intuitively understand the recommended actions to advance the case for each individual or entity involved.
  2. Initiate actions to fulfil the requirements, such as uploading documentation, gathering information from clients, or sending out email or SMS requests.
  3. Track the progress of a case, including associated entities and individuals.

TABLE OF CONTENTS



Video demonstration




Understand which actions to take on a case


The ‘Manifest’ tab enables users to add ‘requirements’ to every entity and individual within a case.


When creating an entity case, the manifest page will automatically populate with helpful suggestions. Users have the flexibility to accept or dismiss these suggestions based on their compliance program. By clicking 'accept', the requirement is added to the entity, while clicking 'X' dismisses the suggestion.



Add requirements with the ‘Add requirement’ button. 


  1. Click ‘Add requirement’
  2. Select one or more requirements from the dropdown list of requirements
  3. Click ‘Add requirements’
  4. The selected requirements will now populate under the entity/individual.




Trigger actions to complete the requirements:


The ‘Manifest’ tab enables users to take actions on a case which could include uploading documentation, collecting information from clients, and sending out an EIV request via email or SMS.


Upload documentation:

  1. Click the relevant requirement
  2. Click ‘Select files’ to open your File Explorer, or drag and drop the relevant document into the grey box
  3. Optional step: rename document by selecting the text of the file name and editing the field
  4. Click ‘Upload document’
  5. To mark a requirement as complete, click the three dots on the right, then select ‘Mark as complete’





Collect information from clients:


  1. Ensure the person you want to collect information from is added to the case as an individual
  2. Click ‘Select requirements’
  3. Select the requirements you want to request* by clicking them
  4. Once all relevant requirements are selected click ‘Create request email’
  5. Select individual to send the request to using the ‘to’ field
  6. Click ‘Send request’

*excluding Verification details





Send out an EIV request via email or SMS


  1. Click ‘Verification details’ under the relevant individuals profile
  2. Click ‘Send email’ or ‘Send SMS’
  3. Click ‘Send request’



Copy EIV form link


Click ‘Verification details’ under relevant individuals profile, click ‘Copy form link’



Verify in-person


  1. Click ‘Verification details’ under the relevant individuals profile
  2. Click ‘Verify in-person’, step by step guide here:



Review documents


  1. Click the relevant requirement
  2. Click ‘View’
  3. If you are satisfied with the document click ‘Mark as complete’




Update an entity or individual status


Change the status of the entity or individual to Pass, Fail, Not Needed, or Consider by clicking ‘Required’



Select, Filter & Search Requirements


Filter


You can filter within the Manifest by the type and status of the requirement or the individual/entity. You can select one or multiple conditions within the filter.


You can filter by the following Types:

  • Individual
  • Entities

You can filter by the following Statuses:

  • Pass
  • Required
  • Fail
  • Not Needed
  • Consider


Search


You can search the Manifest by the name of the requirement or by the name of the entity.



If the requirement or entity cannot be found, the following error message will be shown.



Select All


You can now multi-select and select all the requirements when generating a request email.



Tracking case progress


The ‘Manifest’ tab enables users to identify and track the progress of a case and all the entities and individuals related to it.


This tab displays all relevant entities and individuals, along with a list of associated tasks. Each entity/individual is accompanied by a list of required tasks and their current status.