Case Navigation

Using the Manifest
TABLE OF CONTENTS Summary Understand and manage requirements Add requirements Upload documentation Collect information from clients Send out an El...
Thu, 29 May, 2025 at 2:58 PM
How to create an Individual case
TABLE OF CONTENTS Verification Type 1 - Screening only Verification Type 2 - KYC (name, date of birth, address) All other Verification Types Creating a...
Fri, 21 Feb, 2025 at 2:40 AM
Understanding activity logs
TABLE OF CONTENTS Summary Logged Activity Adding a Manual Activity Log Using Notes in the Activity Log How to Add a Note  Note Mention Notifications ...
Tue, 20 May, 2025 at 1:17 AM
How to create an entity case
TABLE OF CONTENTS Open your case Unwrap or Build the Structure Adding Requirements Collect documentation from your clients & mark Individuals as ca...
Fri, 21 Feb, 2025 at 4:30 AM
How to unwrap and navigate entity structures
TABLE OF CONTENTS Step-by-step Extra tips Reviewing the Company Extract  Share class representation  Navigating the entity Cancelling an unwrap Max ...
Fri, 23 May, 2025 at 1:31 PM
How to manually build an entity structure
First AML’s ‘unwrap’ feature combines our entity tree builder with up-to-date company registry data from various global registries.  However, there are ...
Thu, 27 Mar, 2025 at 3:52 AM
Understanding individual and entity status
Summary Within the Manifest tab of a case, once individuals and/or entities have been added, you can update their status based on your review of their info...
Thu, 27 Mar, 2025 at 3:56 AM
Understanding SMS communications
Summary The platform enables you to send Electronic Identity Verification (EIV) forms to your clients via SMS. We recommend reviewing the conditions and me...
Thu, 27 Mar, 2025 at 3:57 AM
Troubleshooting email and SMS errors
Mobile number country not supported If this error message comes up, please note that the individual's mobile number is not supported and an SMS cannot...
Wed, 18 Sep, 2024 at 2:07 PM
How to assign colleagues to a case
Once a case has been created in the platform, you have the abilitiy to assign other team members who may need access to the case.   How to assign a case...
Thu, 27 Mar, 2025 at 3:53 AM