Case management

Navigating the home page
Summary Introducing the First AML Homepage. This is a highly personalised and actionable homepage experience that will behave much like a dynamic to-do lis...
Wed, 18 Sep, 2024 at 1:52 PM
Using the Manifest tab
TABLE OF CONTENTS Table View - New! Understand which actions to take on a case Add requirements Trigger actions to complete the requirements ...
Wed, 18 Sep, 2024 at 1:52 PM
Understanding the activity tab
The Activity tab captures all communication related to your case, including automatic population of emails sent from the platform (secure web form and EI...
Wed, 18 Sep, 2024 at 1:53 PM
Reviewing and approving a case
Summary  Once you have created a case, collected the documentation required and run the relevant checks, you can review the case before sending it to '...
Wed, 18 Sep, 2024 at 1:53 PM
How do I abandon/delete a case?
Summary We understand that there may be instances where you have created a case but no longer wish to proceed. How to abandon case Step 1: Navigate...
Wed, 18 Sep, 2024 at 1:53 PM
Case status
Summary The First AML Platform uses five case status to represent the lifecycle of a  case. These statuses being: Draft, In Progress, Ready for Review, Comp...
Wed, 18 Sep, 2024 at 1:54 PM
Manifest - Individual and Entity status
Summary Within the Manifest tab of a case, once individuals and/or entities have been added, you can update their status based on your review of their info...
Wed, 18 Sep, 2024 at 1:54 PM
Navigating the cases page
Summary The 'Cases' page within the First AML platform houses all the cases for your firm. The cases are sorted by default according to the case cr...
Wed, 18 Sep, 2024 at 1:55 PM
What is included in the anti-tampering, anti-fraud and biometric checks?
TABLE OF CONTENTS Anti-tampering Anti-tampering Record Checks Results Anti-tampering Breakdown Reasons & Explanations Anti-Fraud Device I...
Wed, 18 Sep, 2024 at 1:56 PM
Automation rules
[Draft]
Wed, 16 Oct, 2024 at 10:51 PM