Help Centre

Summary The platform enables you to send Electronic Identity Verification (EIV) forms to your clients via SMS. We recommend reviewing the conditions and me...

Mobile number country not supported If this error message comes up, please note that the individual's mobile number is not supported and an SMS cannot...

Once a case has been created in the platform, you have the abilitiy to assign other team members who may need access to the case.   How to assign a case...

Summary We understand that there may be instances where you have created a case but no longer wish to proceed. How to abandon case Step 1: Navigate...

Summary The First AML Platform uses five case status to represent the lifecycle of a  case. These statuses being: Draft, In Progress, Ready for Review, Comp...

Summary  Once you have created a case, collected the documentation required and run the relevant checks, you can review the case before sending it to '...

Summary  This article will guide you on how to download a case report for your internal records. This report includes an overview of the case details such ...

Summary  Source Platform users with the relevant permissions have the ability to download underlying documents from cases. The 'download all' funct...

Summary  The Source Platform can be saved down as a Web App that looks and behaves like a normal app, but cannot be found in App store or Google store. To ...

TABLE OF CONTENTS Summary How to set up ongoing monitoring and amend alerts Email notifications Setting up duration rules How to manage Ongoing Monito...