Help Centre

Summary The platform enables you to send Electronic Identity Verification (EIV) forms to your clients via SMS. We recommend reviewing the conditions and me...

Mobile number country not supported If this error message comes up, please note that the individual's mobile number is not supported and an SMS cannot...

Once a case has been created in the platform, you have the abilitiy to assign other team members who may need access to the case.   How to assign a case...

TABLE OF CONTENTS Summary How to delete a case How to abandon case Summary We understand that there may be instances where you have created a case bu...

Summary The First AML Platform uses five case status to represent the lifecycle of a  case. These statuses being: Draft, In Progress, Ready for Review, Comp...

Summary  Once you have created a case, collected the documentation required and run the relevant checks, you can review the case before sending it to '...

Summary  This article will guide you on how to download a case report for your internal records. This report includes an overview of the case details such ...

Summary  Source Platform users with the relevant permissions have the ability to download underlying documents from cases. The 'download all' funct...

TABLE OF CONTENTS Summary Completing the risk assessment in-case Already completed a risk assessment for this client? Sending the form to a team memb...

If you want to download a copy of a report once complete, log into the First AML platform (https://app.eu.firstaml.com/) and navigate to your case.  You...