Case Navigation

Using the Manifest
TABLE OF CONTENTS Summary Understand and manage requirements Add requirements Upload documentation Collect information from clients Send o...
Fri, 24 Jul, 2026 at 3:35 PM
How to create an Individual case
TABLE OF CONTENTS How to Create an Individual Case Before you start Verification types Creating an individual case Step 1: Transaction details (requir...
Fri, 17 Jul, 2026 at 4:58 PM
Understanding activity logs
TABLE OF CONTENTS Overview What the activity log records Where to find the activity log Reading an entry Filtering the activity log Adding a manual a...
Tue, 28 Jul, 2026 at 10:34 AM
How to create an entity case
TABLE OF CONTENTS Before you start Step-by-step Guide Open your case Unwrap Structure Manually Build the Structure Adding Requirements Accept or den...
Fri, 17 Jul, 2026 at 2:06 PM
How to unwrap and navigate entity structures
TABLE OF CONTENTS Step-by-step Tips if you can't find a match: Extra tips Reviewing the Company Extract  Share class representation  What does a ...
Fri, 24 Jul, 2026 at 3:32 PM
How to manually build an entity structure
TABLE OF CONTENTS Summary Step-by-step Adding an Individual Adding an Entity Summary First AML's 'unwrap' feature combines our e...
Thu, 23 Jul, 2026 at 11:44 AM
Understanding individual and entity status
TABLE OF CONTENTS Summary Individual and entity status Required Pass Fail Not Needed Consider Summary Within the Manifest tab of a case, once i...
Wed, 29 Jul, 2026 at 2:19 PM
Understanding SMS communications
Summary The platform enables you to send Electronic Identity Verification (EIV) forms to your clients via SMS. We recommend reviewing the conditions and me...
Wed, 29 Jul, 2026 at 2:26 PM
Troubleshooting email and SMS errors
TABLE OF CONTENTS Mobile number country not supported Notification received - Email has bounced Mobile number country not supported If you see the ...
Thu, 16 Jul, 2026 at 2:52 PM
How to assign colleagues to a case
TABLE OF CONTENTS Summary Before you start How to assign a case Within a case:  From the dashboard:  Why would I need to assign a case to another u...
Thu, 23 Jul, 2026 at 1:06 PM